Lead Systems Engineer

The Company

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.

Our Values and Culture 

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

This is a senior, hands-on infrastructure leadership role at the heart of our UK & EMEA operations.

As Lead Systems Engineer, you will own the stability, security, and resilience of our on-premises and hybrid platforms. You’ll act as the regional technical authority and Tier-3 escalation lead, ensuring business-critical systems remain secure, performant, and highly available.

You’ll combine deep technical expertise with practical leadership, mentoring a small team while staying close to engineering. If you enjoy solving complex problems, improving platforms, and making systems genuinely better, this role is built for you.

The Specifics 

Regional Infrastructure Ownership

• Serve as ICT Site Lead for London and senior technical authority for UK & EMEA
• Own platform stability, resilience, and service continuity
• Act as Tier-3 escalation lead for high-impact incidents
• Partner closely with Global ICT, Security, Cloud, and Network teams

Advanced Support & Continuous Improvement

• L1 support is primarily delivered through our India-based service desk; this role provides L2/L3 ownership and regional escalation authority for UK & EMEA
• Strengthen escalation pathways between global L1 and engineering
• Reduce repeat incidents through automation, optimisation, and documentation
• Operate within ITIL/ITSM frameworks using Jira Service Management

Core Infrastructure Engineering

• Design, optimize, and maintain Microsoft server environments (Active Directory, Group Policy, DNS, DHCP, Windows Server), ensuring security hardening, lifecycle governance, and performance resilience
• Maintain security, patching, compliance, and lifecycle management
• Oversee enterprise storage, backup, and disaster recovery capabilities
• Lead DR testing and maintain recovery readiness
• Manage and optimise virtualised platforms (VMware or equivalent)

Site & Endpoint Oversight

• Provide technical oversight for LAN, WAN, Wi-Fi, and site systems
• Support AV and collaboration technology
• Support Jamf and Microsoft Intune aligned to global standards

Technical Leadership

• Mentor and prioritise workload for 1–2 Systems Engineers
• Drive engineering standards and operational excellence
• Stay hands-on across infrastructure, escalation, and improvement initiatives

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):

• Strong hands-on experience with on-prem Microsoft server environments.
• Expertise in Active Directory, Windows Server, Group Policy, and core Microsoft services.
• Experience managing storage, backup, and disaster recovery platforms.
• Solid knowledge of virtualisation platforms (VMware / hypervisors).
• Working knowledge of enterprise networking (LAN, WAN, Wi-Fi).
• Hands-on experience with Jamf and Microsoft Intune.
• Strong working knowledge of Jira Service Management.
• Good understanding of ITIL / ITSM, particularly escalation and problem management.

What we offer in return:

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.