Lead - Systems Administrator

Job Title – Lead - Systems Administrator

This position will be responsible for maintaining the health and efficiency of Linux, Windows & Virtualization (VMWare/OLVM) Infrastructure and to create and maintain solutions to automate administrative procedures

The Purpose of This Role

This position provides technical leadership and will be responsible for managing and enhancing the infrastructure hosted on Unix, Windows and Virtualization platforms, project delivery, providing technical support and implementing automated solutions to reduce toil.

This role is an excellent opportunity for individuals who excel under pressure, have a bias for action, want to gain a holistic view of the IT environment and can work with the best technical subject matter experts across Fidelity.

The Value You Deliver

As a member of the DCS Compute Operations organization, you will play a critical role in assuring production stability across the On-prem Compute environment.  Our goal as an organization is to enable our technology/business partners to have the highest availability. Your technical and process expertise will help us ensure smooth operation of the environment.

Key Responsibilities

• Troubleshooting, monitoring, and driving RCA to ensure the highest uptimes are maintained.

• Designing and implementing new solutions and improvements to the resilience of the current environment.

• Handle daily support for Infrastructure hosted on Linux and Windows and Virtualization platforms, within agreed SLAs.

• Ensure all platforms are secure, working within our security team to ensure that systems are updated as and when necessary, and implementing any urgent fixes/mitigations responding to threats as they arise.

• Create and maintain solutions to automate administrative procedures.

• Facilitate live outage calls, capturing technical findings, documenting and executing action items.

• Ensuring communications are sent to stakeholders at regular intervals and within expected timeframes.

The Skills that are Key to this role

Technical / Behavioral

• Good influencing skills, including ability to negotiate and execute strategies with peers and colleagues / partners across organizational boundaries

• Strong organizational and troubleshooting skills

• Good scripting & coding skills

• Passionate for learning cross technical skills

• Demonstrate self-motivation to achieve a successful outcome in a highly dynamic environment

• Excellent verbal and written communication skills

• Ability to manage multiple tasks and deadlines with minimum supervision

• Strong understanding of Infrastructure Technology at an Enterprise level

Soft skills required: Organizational agility, communications, influencing, time management, contextual awareness and ability to work under pressure.

How Your Work Impacts the Organization

Improve stability, increase availability, and enhance customer and stakeholder satisfaction

The Expertise We’re Looking For

• 5-8 Years of relevant IT experience

• Bachelor’s degree in computer science or similar field.

• Must have hands-on experience in the following technologies:

  • Server Operating Systems – Linux, Windows

  • Virtualization technologies – VMWare/OLVM

  • Intel Enterprise Server level hardware (HP/IBM/Dell)

  • Scripting and automation – Bash/Python/Ansible

• Good understanding of Networking services, protocols and Storage concepts

• Demonstrated experience with system monitoring, Observability and performance tuning

• Knowledge of Vulnerability management across operating systems and Virtualization platforms

• Architectural-level understanding of IT infrastructure and applications

• Highly organized: Ability to track multiple activities, ensuring essential deadlines are met

• Exposure to DevOps and Agile practices

• Strong understanding of Enterprise ITSM processes

• Excellent problem-solving and communication abilities

• Demonstrated fluency with translating and communicating technical issues to a broad audience, including executives

• Certifications in RHEL/ Microsoft/ VMware & ITIL will be favorable

Location: Bangalore/ Chennai

Shift timings: Team members work either of two 9-hour shifts, five days a week on a rotational basis. The shifts are – 6:00 AM to 3:00 PM IST and 02:00 PM to 11:00 PM IST. This includes weekend days and holidays as rostered.