Lead Support Engineer

Posted 7 Days Ago
Be an Early Applicant
Richardson, TX, USA
In-Office
134K-135K Annually
Senior level
Cloud • Other • Software
The Role
Lead Support Engineer to provide and lead technical support for Mavenir's cloud-native network software. Acts as primary escalation for complex issues, interfaces with customers and engineering, ensures service delivery at customer sites, and supports deployment and troubleshooting for communications service providers. Role tied to specified Richardson, TX worksite and includes H-1B/E-3 LCA filing details.
Summary Generated by Built In

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

U.S. Department of Labor
Employment and Training Administration
Labor Condition Application (LCA) for H-1B or E-3 Nonimmigrants
Mavenir Systems, Inc. LCA Filing Notice
NOTE: THIS IS NOT A POSTING OF A JOB VACANCY NOTICE
This notice, as required by law, provides the public with notice that Mavenir Systems, Inc. seeks H-1B nonimmigrant workers through the filing of a labor condition application with the Employment and Training Administration of the U.S. Department of Labor.

Key Responsibilities

NONIMMIGRANT CLASSIFICATION:

H-1B

FTE:

1

NUMBER OF WORKERS:

1

OCCUPATIONAL CLASSIFICATION (Job Title):

Lead Support Engineer

PREWAILING WAGE:

$ 134,347.00/year

(Dallas Co.)

$134,347.00 /year

(Denton Co.)

SALARY:

$135,070.00 /year

From Prevailing Wage Determination:

O*NET CODE:

15-1241.00

SKILL LEVEL:

3

PERIOD OF EMPLOYMENT:

(Requested Validity Period)

FROM:

06/25/2026

TO:

06/24/2029

H-1B or E-3 EMPLOYEE'S WORK SITE (ADDRESS/CITY/COUNTY/STATE):

Mavenir Office : 1700 International Parkway, Suite 200, Richardson, TX 75081.

Remote Home   : 4208 Apollo Bay Avenue, Little Elm, Texas 75068.

Job Requirements

The certified Labor Condition Application will be available for public inspection at:  The Office of Human Resources, Mavenir Systems, Inc. 1700 International Parkway, Suite 200, Richardson, TX 75081.

#LI-DNI

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: +1-469-916-4393. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

Mavenir Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mavenir and has not been reviewed or approved by Mavenir.

  • Leave & Time Off Breadth PTO, paid holidays and sick time are consistently part of the package, with parental leave also highlighted. Time off is often regarded as a strong aspect of the offering.
  • Healthcare Strength Core medical, dental, and vision coverage—along with disability options—are presented as part of a comprehensive program. Wellness and assistance resources further support employee health needs.
  • Wellbeing & Lifestyle Benefits Employee assistance, wellness initiatives, recognition programs, learning via Mavenir University, and volunteer PTO (MAVcares) expand support beyond core insurance. These extras are positioned as meaningful add-ons to the overall package.

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The Company
HQ: Richardson, TX
5,370 Employees
Year Founded: 2005

What We Do

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is focused on transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

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