Position Description
Lead Support Analyst, Trading Applications will be part of the Global OMS/EMS support team responsible for handling OMS/EMS L1/L2 requests from CLSA trading desk, clients, vendors, brokers and exchanges.
The duties include daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk.
The person should be able to understand & work with infra teams to setup connectivity between external parties including Exchanges and external brokers.
The Lead Support Analyst will be required to work in shifts to provide support across the Asia, US, and Europe markets while working closely with the Application Support teams based in CLSA Pune, the US, and Australia.
Key Areas of Responsibilities
- Provide L1/L2 support for OMS/EMS applications, ensuring timely resolution of incidents, service requests, and trading-related issues
- Support daily trading operations across High Touch and Low Touch Cash Equities, SWAP, and Futures & Options (F&O) trading desks
- Monitor trading application health, connectivity, and order flow to ensure uninterrupted trading operations
- Liaise with traders, clients, brokers, exchanges, vendors, and internal stakeholders to troubleshoot and resolve production issues
- Work closely with infrastructure and network teams to establish, maintain, and troubleshoot connectivity with exchanges, brokers, and other external counterparties
- Coordinate with global Application Support teams in Pune, the US, and Australia to ensure seamless follow-the-sun support coverage across Asia, US, and Europe markets
- Perform incident management, root cause analysis, and post-incident reviews, driving preventive measures and continuous service improvements
- Maintain operational procedures, support documentation, and knowledge repositories while contributing to process automation and efficiency initiatives
Requirements
- Bachelor’s degree in computer science, Software Engineering, or a related IT field.
- Minimum 7 years of relevant experience in FIX technology with good experience in FIX certification and FIX client onboarding.
- 3-5 years of experience in a Broker / Dealer environment.
- Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment.
- Good understanding of Trade Flow systems such as CONNECT< and Order Management such as Fidess, Flextrade.
- Good knowledge of exchange rules of Asian markets.
- Good understanding of Algo trading, SWAP, of SWAP, Future & Options business in a DMA & DSA FIX environment.
- Excellent communications skills and the ability to interact with Vendors and Traders.
- Strong attention to details, proactive mindset and a good team player.
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Skills Required
- Bachelor's degree in computer science, software engineering, or a related IT field
- Minimum 7 years of relevant experience in FIX technology
- Experience with FIX certification and FIX client onboarding
- 3-5 years of experience in a broker or dealer environment
- Excellent knowledge of cash equity business in DMA/DSA, agency, and program FIX environments
- Understanding of trade flow systems such as CONNECT and order management systems such as Fidessa and Flextrade
- Knowledge of exchange rules in Asian markets
- Understanding of algorithmic trading, swaps, futures, and options business in DMA and DSA FIX environments
- Excellent communication skills and ability to interact with vendors and traders
- Strong attention to detail, proactive mindset, and ability to work as part of a team
CLSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.
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Pay Growth & Progression — Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
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Healthcare Strength — Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
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Retirement Support — Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.
CLSA Insights
What We Do
CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com
