Lead Support Analyst, Trading Application, Information Technology

Reposted 12 Days Ago
Be an Early Applicant
Pune, Mahārāshtra, IND
In-Office
Senior level
Fintech • Payments • Financial Services
The Role
Oversee the operation of CLSA's trading application, provide support, interact with traders globally, and mentor junior staff while ensuring system stability and adherence to governance guidelines.
Summary Generated by Built In
Key Areas of Responsibilities
  • Ensure excellent 24x7 Operation of CLSA’s core mission-critical Trading application stack.
  • Act as the SME for all OMS/EMS (primary) and CLSA reference data / reporting (Secondary)
  • Work on Trading Operations for Asia’s Leading Brokerage’s Global Front Office Systems
  • Interact with Dealers/Traders/Business Heads across the globe as required
  • Global role covering Execution Services
  • Partner closely with Application Development and Support teams to rollout new services seamless and efficiently.
  • Act as a mentor to train junior staff and Ensure that the estate is instrumented and monitored effectively
  • Establish and maintain an effective framework that provides a comprehensive management controls to protect the Confidentiality, Integrity and Availability of CLSA’s information assets.
  • Participate in on-call support rotation
  • Schedule and document regular changes according to company's change management rules & guidelines
  • Ensure that production environment is kept stable and efficient
  • Adherence to CLSA documented  governance guidelines
  • Provide at all times an excellent, fast and responsive service to other teams
Requirements
  • Bachelor’s / Master’s in IT/Computer science degree is ok
  • At-least 6-7 years of relevant experience in Front office Trading application support / Implementation and related Server Infrastructure with total years of experience of 10-12 years.
  • Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank.
  • Development and Production support experience with good problem solving and trouble shooting skills.
  • Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
  • Prefer candidates with regional experience
  • Good communication skills
  • Open to candidates from all locations – preference is right fit to the role
  • Good technical knowledge in SQL and Unix
  • Strong Stakeholder management for application related stakeholders
  • ITIL process adherence (change, release, incident, problem management)
  • Java and Perl skills is added advantage
  • Knowledge of SQL Tuning and debugging
  • Knowledge of Gigaspaces and Tibco.

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Skills Required

  • Bachelor's / Master's in IT/Computer science degree
  • 6-7 years of relevant experience in Front office Trading application support / Implementation
  • Experience in Equities Brokerage Front Office systems support
  • Development and Production support experience
  • Good technical knowledge in SQL and Unix
  • Strong Stakeholder management
  • ITIL process adherence
  • Knowledge of SQL Tuning and debugging
  • Java and Perl skills
  • Knowledge of Gigaspaces and Tibco

CLSA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.

  • Pay Growth & Progression Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
  • Healthcare Strength Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
  • Retirement Support Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.

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The Company
London,
2,160 Employees
Year Founded: 1986

What We Do

CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com

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