Position Description
We are seeking for an experienced production support professional to join the TechOps team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2 support on the FICC and EQD Front to Back Office systems including both in-house applications and vendor platforms like TBricks, Imagine and Calypso to the business users.
Key Areas Of Responsibilites
- Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users
- Mentor junior team members and provide training to new joiners in the team
- Work on morning / afternoon shifts to perform health checks and monitoring of critical systems
- Incident escalation and management
- Manage change requests from development and infrastructure teams and other configuration changes
- Configure system monitoring rules and respond to monitoring alerts
- Maintain documentation on operational procedures and technical environment configuration
- Perform BCP drills and help with IT security and audit review
- Leads projects related to new system and server deployment
- Other tasks as directed by the manager
Requirements
- Bachelor’s Degree or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution
- Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products
(candidates with less experience could be considered as 'Sr. Support Analyst') - Good knowledge of SQL
- Proficiency in Windows and Linux server commands and shell scripts
- Good understanding of server and network infrastructure
- Proven problem-solving and analytical skills and excellent communication skills in English (Chinese speaking will be advantage)
- Very strong attention to details, able to work under pressure
- Willing to work on morning shifts (from 7am) and take turns to work on weekend
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Skills Required
- Bachelor's degree or above in Computer Science, Software Engineering, or an IT-related discipline
- Around 10 years of experience supporting Calypso or front-office systems for Equity Derivatives or FICC products
- Good knowledge of SQL
- Proficiency with Windows and Linux server commands and shell scripts
- Good understanding of server and network infrastructure
- Proven problem-solving and analytical skills
- Excellent communication skills in English
- Chinese-speaking ability
- Strong attention to detail and ability to work under pressure
- Willingness to work morning shifts starting at 7 a.m. and rotating weekends
CLSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.
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Pay Growth & Progression — Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
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Healthcare Strength — Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
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Retirement Support — Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.
CLSA Insights
What We Do
CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com
