Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.
We operate in more than 1500 cities across 25 countries.
We have a vision: To give everyone easy access to anything in their cities.
And this is where your ride starts…
YOUR MISSION
Join us and become a key member of Glovo's GE operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
The couriers are the key player in Glovo’s marketplace. We are looking for a Supply Growth Lead who will find the balance between creativity and data-driven objectivity in such a way that they carry out projects that seem impossible until they come true.
You will be in charge of providing data into the marketing initiatives of the courier growth team, from the moment the leads (courier candidates) see an advertisement till they register into our acquisition page and become couriers. Through analytics you will ensure that we always have the right amount of leads in every city.
THE JOURNEY
- Be the owner of Operations P&L (courier cost, compensation cost, Materials etc.).
- Define and implement processes for courier acquisition and courier funnel optimization, courier onboarding excellence, newbies quality, retention boosting and many more from a data perspective: providing deep analytics, creating dashboards, bots, simulations and data models
- Define the medium and long-term strategy to achieve growth and profitability targets
- Create postmortem documents to analyze the results of each project and be able to easily replicate them in the rest of the countries
- Improve our operations by achieving our ambitious targets
- Hire, train, and mentor the team members
- Build tools to speed up Local teams’ autonomy
- Work with local providers and legal teams, to ensure the best-in-class operations in the region
- Get feedback from our couriers and translate it into product and operations improvement
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
- Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses
- Implement, standardize and execute processes across all cities
WHAT YOU WILL BRING TO THE RIDE
- 1+ years in a leadership role
- The skills to manage the big picture and the smallest details
- Bachelor in Business, Economics, Engineering, Project Management or any technological domain
- Experience in KPIs tracking and creation and optimization expertise
- Passionate about analytics: you enjoy deep diving into problems to find the root cause
- Problem-solving skills: no problem is too small or too big
- Excel proficiency
- Knowledge in SQL (is a plus!)
- Results-oriented, autonomous and efficient
- Knowledge of visualization tools like Tableau, Looker & Qlikview (is a plus!)
- Exceptional verbal and written communication skills (English is a must)
- Proactive, organized, and detail oriented
- Leadership - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
- 🌟 An enticing equity plan *if applicable
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!)
- 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
- 🏊 Discounted gym memberships to keep you energized.
- 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. .
- 👪 Enhanced parental leave (*if applicable)
- 🧠 Online therapy and wellbeing benefits
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/
Top Skills
What We Do
Glovo is a pioneering multi-category app connecting users with businesses, and couriers, offering on-demand services from local restaurants, grocers and supermarkets, and high street retail stores. Glovo’s vision is to give everyone easy access to everything within their city, so that our users can enjoy what they want, when they want, where they want. Founded in 2015 in Barcelona, it operates across 25 countries in Europe, Central Asia and Africa
