Courier Growth Manager - Almaty, Kazakhstan (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

YOUR WORK-LIFE OPPORTUNITY:

Join us and become a key member of Glovo's KZ operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

The couriers are the key player in Glovo’s marketplace. We are looking for a Supply Growth Manager who will find the balance between creativity and data-driven objectivity in such a way that they carry out projects that seem impossible until they come true.

You will be in charge of providing data into the marketing initiatives of the courier growth team, from the moment the leads (courier candidates) see an advertisement till they register into our acquisition page and become couriers. Through analytics you will ensure that we always have the right amount of leads in every city.

BE A PART OF A TEAM WHERE YOU WILL:

• Be the owner of Operations P&L (courier cost, compensation cost, Materials etc.).
• Define and implement processes for courier acquisition and courier funnel optimization, courier onboarding excellence, newbies quality, retention boosting and many more  from a data perspective: providing deep analytics, creating dashboards, bots, simulations and data models
• Define the medium and long-term strategy to achieve growth and profitability targets
• Create postmortem documents to analyze the results of each project and be able to easily replicate them in the rest of the countries
• Improve our operations by achieving our ambitious targets
• Hire, train, and mentor the team members
• Build tools to speed up Local teams’ autonomy
• Work with local providers and legal teams, to ensure the best-in-class operations in the region
• Get feedback from our couriers and translate it into product and operations improvement
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses
• Implement, standardize and execute processes across all cities

YOU HAVE:

• 1+ years in a managerial role
• The skills to manage the big picture and the smallest details
• Bachelor in Business, Economics, Engineering, Project Management or any technological domain
• Experience in KPIs tracking and creation and optimization expertise
• Passionate about analytics: you enjoy deep diving into problems to find the root cause
• Problem-solving skills: no problem is too small or too big
• Excel proficiency
• Knowledge in SQL (is a plus!)
• Results-oriented, autonomous and efficient
• Knowledge of visualization tools like Tableau, Looker & Qlikview (is a plus!)
• Exceptional verbal and written communication skills (English is a must)
• Proactive, organized, and detail oriented
• Leadership - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ The opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!