Assume a critical role in defining the future of a globally recognized firm and have a direct and significant impact in a realm tailored for top achievers in site reliability engineering and data protection.
As a Lead Site Reliability Engineer at JPMorganChase within the Enterprise Technology (Infrastructure Platforms), you hold a leadership role on your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business challenges they face. You will lead resiliency design reviews, break complex problems into digestible work for other engineers, act as a technical lead for medium to large-scale data protection platforms, and provide mentorship to engineers across the team. In this role, you will be the primary owner of enterprise backup and data protection platforms — including Cohesity, Commvault, and NetBackup — ensuring the reliability, recoverability, and compliance of critical firm data assets.
Job responsibilities
- Consistently model and champion site reliability culture and practices, documenting and sharing knowledge within your organization via internal forums and communities of practice
- Lead hands-on administration, backup policy configuration, disaster recovery operations, and platform management across Cohesity, Commvault, and NetBackup environments, including migration planning for legacy systems
- Drive operational backup initiatives covering data protection, retention, and file recovery to meet operational recovery requirements, including oversight of backup telemetry, reporting, and annual certification processes
- Lead initiatives to improve the reliability and stability of data protection applications and platforms using data-driven analytics to improve service levels, proactively identifying and resolving technology-related bottlenecks
- Drive collaboration with your team to identify comprehensive service level indicators and partner with stakeholders to establish reasonable service level objectives and error budgets
- Serve as the main point of contact during major incidents for data protection applications, applying strong incident management and escalation skills to identify and resolve issues quickly to minimize financial impact to the business
- Use enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements
- Lead reuse-first adoption of AI-assisted reliability workflows across the software development lifecycle and toolchain practices — including CI/CD quality checks, test and validation automation, and operational readiness — ensuring traceability, auditability, resiliency, and security controls
- Provide a high level of technical expertise across one or more technical domains and deliver advice and mentorship to other engineers on the team
Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience
- Hands-on experience with Cohesity, Commvault, and NetBackup, including platform administration, data deduplication, storage optimization, policy management, tape library operations, and enterprise-scale deployments
- Understanding of backup product service capabilities including frequency scheduling, backup retention, immutability, classification-based handling, successful backup monitoring, automatic retry, failure alerting, integrity checks, and restore capabilities
- Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
- Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk
- Fluent in at least one programming language such as Python, Java/Spring Boot, or .NET, with experience in automation and scripting for backup operations
- Proficient with continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform, and with container and container orchestration technologies including Kubernetes, Docker, and ECS
- Experience with troubleshooting common networking technologies and issues, as well as knowledge of storage technologies and SAN/NAS environments
- Experience with encrypted local disk backup and backup replication with encryption to alternate locations, including knowledge of backup certification processes and compliance requirements
- Demonstrated experience using enterprise-authorized AI capabilities to improve site reliability engineering workflows, with strong validation habits and awareness of data sensitivity
- Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations
Preferred qualifications, capabilities, and skills
- Experience identifying and solving complex data structure and algorithm-related problems in the context of large-scale data protection environments
- Experience with 24x7 production support environments, including shift-based coverage models and on-call incident response
- Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, with a habit of self-education to evaluate and recommend new technologies
- Knowledge of Data Protection 2.0 platform capabilities and familiarity with enterprise backup certification and compliance frameworks
- Experience working across multiple time zones in a globally distributed, mission-critical infrastructure environment
Note: This position requires the ability to work 7x12 hour shifts as scheduled, including weekends as required by business needs, in support of mission-critical data protection infrastructure.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in site reliability engineering concepts and 5+ years of applied experience
- Hands-on experience administering Cohesity, Commvault, and NetBackup in enterprise-scale environments
- Experience with data deduplication, storage optimization, policy management, tape library operations, and enterprise deployments
- Knowledge of backup scheduling, retention, immutability, classification-based handling, monitoring, retries, alerting, integrity checks, and restores
- Proficiency in reliability, scalability, performance, security, enterprise architecture, toil reduction, and SRE practices
- Experience with observability, white-box and black-box monitoring, SLO alerting, and telemetry collection
- Fluency in at least one programming language, such as Python, Java/Spring Boot, or .NET, with automation and scripting experience
- Experience with CI/CD tools such as Jenkins, GitLab, or Terraform
- Experience with containers and orchestration technologies, including Kubernetes, Docker, and ECS
- Experience troubleshooting networking technologies and issues, with knowledge of storage, SAN, and NAS environments
- Experience with encrypted local disk backup, encrypted replication, backup certification, and compliance requirements
- Experience using enterprise-authorized AI capabilities to improve SRE workflows, with validation and data-sensitivity awareness
- Ability to evaluate AI-assisted operational recommendations, define usage guardrails, and align outcomes with resiliency and security expectations
- Experience solving complex data structure and algorithm problems in large-scale data protection environments
- Experience in 24x7 production support, shift-based coverage, and on-call incident response
- Advanced knowledge of software applications and technical processes, with depth in one or more technical disciplines
- Knowledge of Data Protection 2.0 capabilities and enterprise backup certification and compliance frameworks
- Experience working across multiple time zones in globally distributed, mission-critical infrastructure environments
- Ability to work scheduled 7x12-hour shifts, including weekends as required
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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