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The Role
Lead SRE responsible for ensuring platform reliability, defining and tracking SLAs/SLOs/SLIs, owning production reliability (on-call, incident response, post-mortems), driving error-budget-driven priorities, embedding reliability across the stack, and leveraging automation and AI to improve scalability and operations.
Summary Generated by Built In
Location requirements:
This role requires working out of the Tel Aviv office three days per week.
About the Role:
- As a SRE Technical Lead at BigPanda, you will play a critical role in ensuring the reliability, scalability, and performance of the platform that powers our customers’ operations. You’ll operate at the intersection of software engineering and production operations, taking full ownership of the systems you build and run.
- This is a hands-on individual contributor role - not a managerial position. You'll be deep in the technical work, driving impact through engineering excellence rather than people management.
- This role is not just about responding to incidents - it’s about fundamentally improving how our platform behaves under real-world conditions. You will drive reliability initiatives end-to-end: defining measurable service goals, shaping engineering priorities through error budgets, and implementing solutions that prevent issues before they occur.
- You’ll work closely with teams across the organization, embedding reliability and observability into every layer of the stack. At the same time, you’ll leverage automation, modern infrastructure practices, and emerging AI capabilities to continuously evolve how we operate and scale.
What you will do:
- Develop deep product knowledge across our platform - understanding its internals, failure modes, and operational behavior well enough to own incident resolution end-to-end.
- Define and track SLAs/SLOs/SLIs across critical platform services, and use error budgets to drive engineering decisions.
- Own production reliability - including on-call rotations, incident response, and post-mortems - with a focus on minimizing MTTR and preventing recurrence through systemic fixes, not just firefighting.
- Work hand-in-hand with engineering teams across the stack - infrastructure, application, and business layers - to embed reliability requirements everywhere.
What skills and experience you’ll bring to BigPanda:
- 5+ years of experience as an SRE or Platform Developer (or similar) in a high-scale production environment, with hands-on ownership across the full stack - infrastructure and application layers.
- Experience in designing, building, and operating cloud-native systems on AWS.
- Strong coding skills and a software engineering mindset - you build your own tools rather than waiting for someone else to.
- An experience in building or integrating AI-driven solutions (e.g., LLMs, agents, or AI-powered operational tooling).
- A true owner - you take responsibility for systems end-to-end and proactively drive improvements without waiting for direction.
- Business-level reliability experience is a strong advantage.
- Experience with infrastructure-as-code and modern container orchestration platforms.
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Hybrid work schedule
- Company funded health insurance
- 6 weeks fully paid Parental Leave
- Critical Family Medical Leave
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- FreeFit gym package
- Work-life harmony
- Dog friendly office
Skills Required
- 5+ years of experience as an SRE or similar role in a high-scale production environment
- Work from the Tel Aviv office three days per week
- Experience designing, building, and operating cloud-native systems on AWS
- Hands-on experience maintaining Node.JS or JVM-based applications
- Experience with MongoDB, Elasticsearch, and Kafka
- Strong coding skills and a software engineering mindset (build your own tools)
- Experience with infrastructure-as-code
- Experience with modern container orchestration platforms (e.g., Kubernetes)
- Practical experience building or integrating AI-driven solutions (LLMs, agents, AI operational tooling)
- Business-level reliability experience
- Ownership mindset and strong problem-solving/adaptability
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The Company
What We Do
BigPanda is the only Event Correlation and Automation platform built for domain-agnostic AIOps. We transform how IT teams prevent outages and resolve incidents by turning data into insights and action. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
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