Build systems that stay available when it matters most. In this role, you’ll shape how reliability is engineered across critical data products and platforms at JPMorganChase. You’ll partner with engineers and stakeholders to set measurable service goals, reduce toil through automation, and raise operational standards. You’ll have room to lead, mentor, and influence technical direction while tackling complex, high-impact challenges. If you’re passionate about scalable, secure, and resilient systems, you’ll thrive here.
As a Lead Site Reliability Engineer in Corporate Technology: Data Strategy & Architecture, you will lead resiliency design reviews and champion site reliability practices across medium to large-sized products. You will break down complex problems into actionable work, guide delivery through strong engineering standards, and help teams improve reliability using data-driven insights. You will serve as a technical leader during major incidents and influence solutions across multiple technical domains. You will mentor engineers and advise on technical and business issues to improve outcomes for customers and stakeholders. This is a technical leadership (IC) position, rather than a team leadership position.
Job Responsibilities
- Champion site reliability culture and practices, exerting technical influence across the team
- Lead initiatives to improve reliability and stability using data-driven analytics to improve service levels
- Partner with engineers and stakeholders to define service level indicators, service level objectives, and error budgets
- Identify and resolve technical bottlenecks across one or more technical domains
- Act as a primary point of contact during major incidents, driving rapid diagnosis and resolution to reduce impact
- Document and share knowledge through internal forums and communities of practice
- Define and drive CI/CD strategy and pipeline standards, including artifact management, environment promotion, and release gating
- Design and implement infrastructure-as-code practices to enable self-service provisioning and reduce toil
- Lead resiliency design reviews for new and existing data products, identifying single points of failure, capacity risks, and operational gaps before production
- Embed shift-left security practices into delivery pipelines, including automated scanning, secrets management, and policy-as-code
- Lead capacity planning and cost optimization across cloud and on-premise compute for data workloads
Required Qualifications, Capabilities, and Skills
- Advanced knowledge of site reliability engineering practices, including reliability, scalability, performance, security, enterprise architecture, and toil reduction
- Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .NET)
- Experience designing, implementing, and operating observability practices (e.g., white/black box monitoring, SLO alerting, telemetry collection) using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk
- Hands-on experience designing and operating CI/CD pipelines and release automation (e.g., Jenkins, GitLab CI, GitHub Actions, Argo CD)
- Proficiency in infrastructure-as-code and configuration management tooling (e.g., Terraform, Ansible, Helm)
- Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)
- Ability to troubleshoot common networking technologies and issues
- Ability to identify and solve problems involving complex data structures and algorithms
- Ability to break down complex problems into clear, deliverable work for engineering teams
- Ability to collaborate across stakeholder groups and influence technical decisions
- Drive to self-educate and evaluate new technology
Preferred Qualifications, Capabilities, and Skills
- Experience in a data platform, data mesh, or data product engineering environment (e.g., Spark, Kafka, dbt, Airflow)
- Familiarity with cloud-native data services on AWS, Azure, or GCP
- Experience with GitOps workflows and progressive delivery patterns
- Knowledge of chaos engineering practices and tooling
- Experience mentoring engineers and driving engineering standards across teams
- Relevant certifications (e.g., CKA, AWS/GCP/Azure Solutions Architect, HashiCorp Terraform Associate)
Skills Required
- Advanced knowledge of site reliability engineering practices (reliability, scalability, performance, security, enterprise architecture, toil reduction)
- Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .NET)
- Designing, implementing, and operating observability practices using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk
- Hands-on experience designing and operating CI/CD pipelines and release automation (e.g., Jenkins, GitLab CI, GitHub Actions, Argo CD)
- Proficiency in infrastructure-as-code and configuration management tooling (e.g., Terraform, Ansible, Helm)
- Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)
- Ability to troubleshoot common networking technologies and issues
- Ability to identify and solve problems involving complex data structures and algorithms
- Ability to break down complex problems into clear, deliverable work for engineering teams
- Ability to collaborate across stakeholder groups and influence technical decisions
- Drive to self-educate and evaluate new technology
- Experience in a data platform, data mesh, or data product engineering environment (e.g., Spark, Kafka, dbt, Airflow)
- Familiarity with cloud-native data services on AWS, Azure, or GCP
- Experience with GitOps workflows and progressive delivery patterns
- Knowledge of chaos engineering practices and tooling
- Experience mentoring engineers and driving engineering standards across teams
- Relevant certifications (e.g., CKA, AWS/GCP/Azure Solutions Architect, HashiCorp Terraform Associate)
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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