As the Lead Specialist -Technology Support Services, you will be the trusted advisor and technical support professional for the WESCO Global Solutions business. The Advanced Technology Support (ATS) team is the second tier of support in all our technologies. You will act as a technical advisor to the Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES)and Utility and Broadband Solutions (UBS) sales organizations. The team proactively works with all global sales representatives and supports all large, complex and global opportunities. The team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts.
Responsibilities:
- Establish Wesco’s credibility with end user customers and deliver value throughout the sales cycle as the technical liaison. Position standards based technology solutions and education that meets the customer’s needs. Provides deliverables of BOM’s, design (Visio/CAD, iBWave, JVSG) and written specifications as needed, with consideration to encompass clear depiction of Wesco’s Value Message including our Supply Chain and Global solutions.
- Align with Wesco business leaders as a technical resource within the respective territories to better execute sales strategies and initiatives. As a trusted technical advisor, provide business leadership and technical guidance to sales reps through coaching, motivation and acknowledgement.
- Utilize the Global Technical Resource Center (GTRC) and Solutions Support as part of a holistic team strategy allowing the TSS to scale, by delegating core tasks of a project. This engagement results in improved turnaround time on customer deliverables and a higher product attachment rate to the overall solution.
- Take part in advanced technical training and continued education, gaining the knowledge to understand system architectures and position them in terms relevant to the customer. Achieve and maintain Industry recognized credentials relevant to their discipline, territory needs and customer requirements.
- Vendor liaison to our key Vendor Liaison/Technology Alliance Partner (TAP) manufacturers at a regional or global level as needed. Identify opportunities to specify TAP vendor products in the market and maintain WESCO’s position as the trusted advisor.
- Deliver technical presentations and execute hands-on training in client meetings, technical seminars, and industry trade shows to educate customers and partners on emerging technologies.
- Identify and position customer visits to WESCO’s Corporate Lab for the purpose of technology and product evaluation. Act as SME for customer visits when required to do so.
Qualifications:
- Associate degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required
- Licenses/Certificates/Designations – based on their technical field of expertise required
- Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
- 9+ years of experience in the technical field of design, implementation and/or commissioning
- 5 years experience designing using Visio or AutoCAD 2D or JVSG or iBwave preferred
- BICSI RCDD and OSP or NTS or DCDC preferred
- Possess a customer-centric mindset
- Possess intermediate computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
- Demonstrate strong technical knowledge in specialist field with confident public speaking and presentation skills
- Ability to travel 10% - 25%
Skills Required
- Associate degree or College Diploma or commensurate technical experience
- Licenses, certificates, or designations based on technical field of expertise
- Bachelor's degree in a technical or engineering discipline (or equivalent experience)
- 9+ years of experience in design, implementation and/or commissioning
- 5 years designing using Visio, AutoCAD 2D, JVSG or iBwave
- BICSI RCDD and OSP or NTS or DCDC
- Customer-centric mindset
- Intermediate computer skills; proficiency with Microsoft Outlook, Word, Excel, PowerPoint
- Strong technical knowledge in specialist field with confident public speaking and presentation skills
- Ability to travel 10% - 25%
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
-
Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
-
Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
-
Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
