Lead Specialist, Product Management

Job Overview

We are looking for an innovative and experienced Product Management Lead Specialist to lead a squad in our Assessments & Certifications portfolio.

This role will lead the development and delivery of new features for a dedicated web application, serving a targeted customer segment. The role holder will drive strategic decisions that enhance the digital customer experience, to support customers with booking and managing test appointments and purchasing and accessing preparation resources. The role requires close collaboration with UX and development teams, working as a unit to scope, prioritize and execute solutions that deliver measurable business impact and streamlined customer journeys.

The ideal candidate will have a strong background in D2C and B2B product management, the education market and an agile can-do mindset, balancing attention to detail on user experience with a strong ability to understand technical concepts.

Key Responsibilities

· Own the end-to-end development of new features and product increments for dedicated web applications, ensuring alignment with strategic business outcomes.

· Analyze customer needs and market trends to define and prioritize product requirements that improve digital experiences and drive sales.

· Collaborate daily with UX and development teams to scope solutions, resolve obstacles, and optimize delivery for customer impact.

· Make data-driven decisions about feature prioritization, balancing customer value, business goals, and operational efficiency.

· Lead agile ceremonies and quarterly planning to drive team alignment and delivery.

· Write and prioritize epics and user stories to ensure the development team is focused on high-impact work.

· Champion process improvements and technical upskilling within the team, mentoring peers and fostering a culture of accountability and excellence.

· Document requirements and outcomes clearly to support cross-functional understanding.

· Partner with stakeholders to ensure product solutions meet the needs of both external customers and internal operations.

Required Skills and Competencies

· Strategic Thinking: Shape long-term product direction and competitive advantage.

· Customer Discovery: Gather and apply deep customer insights to inform product development.

· Product Development: Lead the process from concept to launch, including design, prototyping, and testing.

· Data Analysis: Use data to inform decisions and measure impact.

· Value Proposition: Articulate and deliver clear product value.

· Stakeholder Engagement: Collaborate effectively across teams and functions.

· Product Requirements Documents: Define and communicate detailed product requirements.

· Technology Roadmap: Align short- and long-term goals with technology solutions.

· Adaptability: Respond productively to change and shifting priorities.

· Business Agility: Rapidly adapt and innovate to maintain competitive advantage.

· User Stories: Write clear, actionable user stories for development teams.

· Prioritisation: Focus resources on the highest-value opportunities.

· Project Management: Lead teams to achieve goals within constraints.

· Artificial Intelligence & Applications: Leverage emerging technologies to enhance product offerings.

Ideal Attributes and Qualifications

· 7+ years experience in product management, ideally with a focus on digital platforms and customer experience.

· Proven track record of leading feature development and delivering measurable business outcomes.

· Experience collaborating with cross-functional teams (UX, development, operations).

· Strong analytical, strategic, and communication skills.

· Demonstrated experience working within agile development teams, including writing and prioritising epics and user stories, and leading planning activities.

· Bachelor’s degree or equivalent experience in a relevant field.

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