Lead Specialist Monetary Control

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

JOB SUMMARY:

The primary responsibility of Lead Spec is to supervise aspects of the G/L accounts, incoming contributions/loan repayments from plans and participants, and all withdrawals process ensuring suspense are accurately resolved in a timely manner and in accordance with corporate policy. Reviews daily reconciliations. Works on Blackline reporting and representing team while interacting with various stakeholders. Updates and track procedures for Suspense reconciliation team. Train and coach new hires on the floor

ESSENTIAL FUNCTIONS:

• Research discrepancies by working with internal partners for solution aged suspense.

• Liaise with various stakeholders for root cause identification and recommend appropriate resolution

• Assumes accountability of unresolved and aged suspense and work on follows-up for resolution

• Prepares and/or recommends appropriate corrective actions to mitigate gain/loss, clear missed postings or reclassify transactions.  Follows up on outstanding items to ensure they are resolved in a timely manner. Items are aged, monitored and escalated as necessary.

• Run reports and raise queries with appropriate teams

• Prepares Blackline and assist in other management reports

• Completes periodic reports documenting variance root cause and resolution.

• Verifies problem resolution is timely and accurate. Follows up with appropriate areas regarding unresolved issues.

• Reconcile steps as documented within standard operating procedures

• Ensure completion of daily, weekly & monthly reports on time.

• Handle adhoc requests comes from On-shore team.

• Responding to email questions from Operational areas.

• Conduct daily Huddle with team, weekly error discussion monthly knowledge sharing session with onshore teams.

• Conduct knowledge sharing sessions onshore

• Be the first point of contact for associate for resolution of variance( SME)

• Help manager in Ageing reporting, other management reports and Metrics.

• Escalate all issues promptly and effectively to Supervisor

• Shift Timing: 4:30 PM to 1:30 AM IST – Monday to Friday

QUALIFICATIONS:

Education Qualification:

• Bachelor's degree in Accounting, Finance, related field, or equivalent experience.

Experience:

• Minimum 6 to 8 years of experience in G/L account reconciliation operations preferred.

Skills required for this Role:

• Advance MS Office Excel and Basic to intermediate Access skills.

• Knowledge of SAP and SQL would be an added advantage

• Strong analytical/problem solving, written and verbal communication skills

• Eye to detail-oriented candidature with strong analytical, interpersonal and organizational skills

Addition Non-Technical Skills for Spec

• Detail oriented and able to work within prescribed deadlines

• Basic understanding of 401K will be an added advantage.

• Accountability: Demonstrates reliability by taking necessary actions to ensure issues are resolved within the set deadlines

• Global Collaboration: Applies global perspective when working within the Team and reach out to relevant stakeholders to avoid any delay in resolving queries

• Communication: Articulates information clearly and presents information effectively and confidently when working with others

• Time Management: Ability to multi-task, prioritize, and problem-solve effectively. Promptly handles escalated issue/s

• This job operates in a professional office environment. This role routinely uses standard office equipment such as but not limited to; computers, phones, photocopiers and filing cabinets. While performing the duties of this job, the employee is regularly required to concentrate, talk and hear. This role is regularly required to type, reach with hands and arms, sit for long periods of time, read, write, listen, verbally communicate, present information, respond to questions, solve, concentrate and tolerated stress. Many duties will be done while sitting at a desk and working on a computer.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.