Lead Specialist IT Operations

Posted Yesterday
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Mateur, TUN
In-Office
Junior
Automotive • Hardware • Industrial • Manufacturing
The Role
Lead and execute IT operations tasks including 1st/2nd level service desk, supporting 3rd level, incident and service request prioritization, system administration and monitoring, identity and access management, IT continuity planning, and ensuring security protections and operational procedures.
Summary Generated by Built In
Company Description

LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.

 

Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world

Job Description

- Contributes to the definition for scope of handover to operations
- Participates in the definition and ensures consistent execution of operational procedures
- Executes 1st level service desk for IT service portfolio
- Executes 2nd and assists 3rd level support for all relevant IT solutions
- Picks up and prioritize Service Requests & Incidents
- Administrates, monitors, and operates existing IT systems
- Creates, approves, manages, and maintains IT continuity plans
- Administrates and manages user identity and access to IT systems
- Ensures security protection and technical realizations for IT systems

Qualifications

  • Level of Education : University degree in Computer Science, Network Engineering, or related field
  • Experience:  2 years 
  • Language : Good communication skills in English
  • Social competences: Strong troubleshooting and analytical skills / Ability to work under pressure and manage multiple prioritie
  • Pofessional Skills: Forward Schedule of Changes / Global Platform Knowledge / Impact Analysis / Operational Production Acceptance / Service Desk Standards and Procedures

Additional Information

 

 

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. 

LEONI Wiring Systems Tunisia SARL

Skills Required

  • University degree in Computer Science, Network Engineering, or related field
  • Minimum 2 years IT operations or support experience
  • Good communication skills in English
  • Strong troubleshooting and analytical skills
  • Ability to work under pressure and manage multiple priorities
  • Experience executing 1st and 2nd level service desk and assisting 3rd level support
  • Administration, monitoring, and operation of existing IT systems
  • Experience with user identity and access management
  • Knowledge of IT continuity planning, incident prioritization, and service desk standards and procedures
  • Familiarity with Forward Schedule of Changes, Global Platform Knowledge, Impact Analysis, Operational Production Acceptance
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The Company
21,189 Employees
Year Founded: 1917

What We Do

LEONI is a global provider of energy and data management solutions for the automotive industry. The company specializes in the development and production of complex wiring systems, cable harnesses, and related components. As an innovation partner, LEONI supports customers in transitioning to sustainable and connected mobility, including autonomous driving, electromobility, and charging systems, leveraging its global footprint and expertise in zonal architecture to reduce complexity and enhance automation.

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