With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We’re looking for a motivated Lead Specialist - Recoveries to join our Insurance division. In this role, you’ll support the Team Leader to guide and coach a team Recoveries Specialists, ensuring our members receive professional, compassionate, and efficient service when they need it most.
What you’ll be doing
- Support the Team Leader to coach and develop the Recoveries team to meet performance targets.
- Handle complex cases, providing tailored support to internal and external stakeholders throughout the claim lifecycle.
- Deliver high-quality service that balances empathy with operational performance.
- Collaborate with third party stakeholders to ensure timely and cost-effective results.
- Identify opportunities for process improvements to enhance both member experience and claims efficiency.
- Support team performance by providing feedback, insights, and recommendations.
What you’ll bring
- Demonstrated leadership experience within an operational environment.
- Excellent communication skills with the ability to explain complex processes simply and clearly.
- Empathy, resilience, and discretion when supporting members through stressful situations.
- The ability to thrive in a high-volume, fast-paced environment.
- Continuous improvement mindset
What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
- Opportunities for community engagement and corporate volunteering
Apply online – send us your CV showcasing what you can bring to the team.
Applications Close COB Monday 27th October 2025.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
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