So, what’s the role all about?

The Lead Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NICE customers through custom deployment projects. The Lead Solution Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. The SA will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey. Ideal candidates need to have a consultative approach, be customer facing, effective communicators, and be willing to travel nationally. ​

How will you make an impact?  

• Serve as the solution expert during the NICE pre-sales and implementation cycles, understanding Customer Centric Selling and Project Implementation methodologies such that you can ensure NICE delivers the right solution to the customer and that desired business outcomes are achieved (greatest ROI)
• Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria
• Assist with the development of business cases, project proposals, and SOWs as part of new business opportunity development
• Perform data, process, and fit/gap analysis to help stakeholders define the scope of new solutions
• Help inform and drive business process engineering and change management recommendations and planning
• Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts
• Assist with technical product configuration and scripting as required
• Assist with process, data and object modeling in various application and database environments

Have you got what it takes?

• Bachelor’s degree in a related technology field. MBA Preferred
• 12+ years of solution architecture experience
• 12+ years of consulting or customer engagement experience
• 10+ years of contact center experience
• Successful track record in best-of-class solutions with a portfolio of strong work examples
• Experience in systems integration, process analysis and process diagramming
• Technical Project Management experience leading implementations in a SaaS environment
• Proficiency in MS Office suite, including MS Visio (or other diagramming tool,) and advanced MS Word, MS Excel and PowerPoint skills

You will have an advantage if you also have:

• PMI certification desired

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.