Lead Solution Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview
We are seeking a mission-driven Lead Solution Engineer to partner with our key Public Sector and Government customers. This role is pivotal in crafting innovative citizen engagement strategies, demonstrating the Salesforce platform’s ability to modernize government services, and translating complex policy requirements into impactful digital solutions. You will engage with senior stakeholders, including Secretaries, Bureaucrats, and Chairman and Managing Directors, to create digital transformation roadmaps and deliver pitches that showcase how Salesforce drives transparency, efficiency, and public trust.
Key Responsibilities
Mission Discovery & Design: Understand department needs and pain points through targeted discovery sessions; craft tailored Salesforce solutions aligned with policy objectives and requirements.
Constituent Engagement: Demonstrate Salesforce capabilities via live demos, prototypes, and presentations tailored to government personas (e.g., Case Workers, Program Managers, Citizens).
Modernisation Roadmaps: Build and articulate clear "Digital Government" strategies and IT roadmaps, highlighting Salesforce’s value in reducing technical debt and improving service delivery.
Strategic Consulting: Lead cross-functional teams to develop comprehensive solutions that address complex regulatory, security, and compliance needs while articulating benefits to public stakeholders.
Procurement Support: Support formal procurement cycles by contributing to RFx responses (RFP/RFI/RFQ), building mission-aligned business cases, and conducting impactful technical demonstrations.
Collaboration: Partner with Program and IT teams to uncover operational silos and build "out-of-the-box" innovative solutions for licensing, permitting, inspections, and social services.
Thought Leadership: Guide large government entities on digital transformation, leveraging Salesforce to create a "360-degree view of the Citizen."
Territorial Engagement: Travel as required for on-site customer workshops, briefings, and Public Sector industry events.
Required Skills & Experience
Experience: Degree or equivalent; 10+ years in IT, consulting, or technology pre-sales/implementation.
Public Sector Expertise: Proven experience in pre-sales or solution delivery within Government (Central or State), or PSUs.
Strategic Communication: Strong ability to develop and present constituent journey maps and use case demos aligned with public service delivery models.
Industry Knowledge: In-depth understanding of Public Sector challenges, including procurement cycles, grant management, legacy system modernization, and data privacy/security standards.
Technical Proficiency: Expertise in cloud computing, CRM, low-code application development, and integration strategies.
Executive Presence: Exceptional verbal and written skills, with experience engaging "C-level" agency leadership, bureaucrats and political stakeholders.
Preferred Qualifications
Salesforce Certifications: Service Cloud, Platform Builder or Platform Admin
Domain Background: Prior experience as a Salesforce Solution Engineer or Architect within a government agency or a partner firm specializing in Public Sector digital transformation.
Compliance Awareness: Familiarity with government security frameworks (e.g., STQC, MieTy, or DPDP etc).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.