FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
Fortna is looking for a Lead Software Support Engineer to join our high-impact customer support team. In this role, you'll provide Level 2/3 technical support to FORTNA clients, leveraging your expertise in software development, coding, networking, and troubleshooting to resolve issues in a fast-paced, client-facing environment.
You’ll collaborate with cross-functional teams across engineering and development to ensure timely, high-quality support.
Weekend Shift Required
This position requires a full 8- or 10-hour shift on both Saturday and Sunday, with 2–3 weekdays off depending on the shift worked.
Responsibilities:
- Assist in mentoring and training newer engineers on the team
- Provide Level 2/3 customer facing technical support
- Demonstrate a strong understanding of Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) to ensure timely resolution of critical incident tickets (P1/P2) while documenting resolution steps and conducting Root Cause Analysis (RCA)
- Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes
- Collaborate with the Product and Development teams to resolve complex problems on a high priority basis
- Foster a team atmosphere by actively collaborating with other team members
- Maintain high-quality software source code and documentation
- Provide remote support and troubleshooting for client systems
- Ability to prioritize and execute tasks in a high-pressure environment
- Work effectively in a team-oriented and collaborative environment
- Demonstrate strong interpersonal, organizational, time management, and problem-solving skills
- Excellent written and oral communication skills
- Possess exceptional listening and interpersonal skills
Qualifications:
- Bachelor’s in computer science or related technical field
- Experience with Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) is highly desired
- Minimum 8+ years of experience with direct software customer support and development
- Minimum 8+ years of experience in Core Java/J2EE stack
- Minimum 5+ years of experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA
- Minimum 5+ years of experience writing SQL queries and working with Oracle or any other Database
- Hands-on experience with Web services and Microservices architecture
- Strong understanding of REST API and unit testing frameworks
- Strong understanding of distributed architectures and design patterns
The base salary range for this role is $115,900 to $173,800. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.
Top Skills
What We Do
Fortna partners with the world’s leading brands to transform their distribution operations to keep pace with digital disruption and growth objectives. Known world-wide as the Distribution Experts™, we design and deliver intelligent solutions, powered by FortnaWES™ software, to optimize fast, accurate and cost-effective order fulfillment. Our people, innovative approach and proprietary algorithms and tools, ensure optimal operations design and material and information flow. We deliver exceptional value every day to our clients with comprehensive services including network strategy, distribution center operations, material handling automation, supply chain systems and warehouse software design and implementation.
