At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
We’re seeking someone who is technically strong, thinks in context, looks for solutions instead of excuses, and is enthusiastic about AI and able to use it to work more effectively.
How will you make an impact?
Our product is part of a comprehensive SaaS solution for contact centers.
We develop channels / adapters that integrate with third-party platforms such as Facebook, WhatsApp, SMS, etc., and synchronize communication between these services and the rest of our product.
We manage over 30 integrations across 17 regions worldwide, and our product is used daily by hundreds to thousands of large multinational companies. Reliability, scalability, and the ability to respond quickly are critical for us. Approximately 200 million requests pass through our integrations every day.
We do not build a monolith. Each adapter has its own repository, which eventually led us to adopt a monorepo approach. Our codebase is intentionally not overly complex, which helps us maintain very low defect rates across teams. We regularly monitor the health of our integrations via Kibana dashboards and aim to fix most issues immediately (the rest are handled based on priority).
Our product communicates with services such as AWS Kinesis, AWS SQS, and AWS Lambda. We don’t expect you to be an expert in every one of them, but we do expect you to understand their fundamental principles.
Have you got what it takes?
- You can clearly articulate technical arguments and collaboratively find the best way to design a feature
- You are a senior software engineer
- You are enthusiastic about AI and enjoy being more productive thanks to it
- You follow Domain‑Driven Design (DDD) and SOLID principles in software development
- You must be fluent in English, Czech
Technologies We Use
- PHP 8.3+
- Symfony (Console), Doctrine (ORM), Nette (DI)
- AWS (ECR, ECS, Aurora RDS, Kinesis, SQS, ElastiCache / Valkey)
- GitHub Actions, Jenkins
- Claude Code
- Ansible / Terraform, Docker
CZ:
Koho hledáme - Lead Software Engineer:
Hledáme tech. leada do našeho Channels týmu. Hledáme člověka, který je technicky zběhlý, přemýšlí v souvislostech, hledá řešení místo výmluv a je nadšený do AI a dokáže díky tomu fungovat efektivněji.
Jaké bys měl mít zkušenosti/vlastnosti:
- Dokážeš rozumě argumentovat a hledat řešení jak danou featuru navrhnout co nejlépe
- Jsi seniorní vývojář
- Jsi nadšený do AI a baví Tě být díky tomu efektivnější
- Při vývoji SW se řídíš Domain‑Driven Design a SOLID principy
- Musíš umět anglicky
Co děláme:
Náš produkt je součástí komplexního SaaS řešení pro kontaktní centra. Vyvíjíme channels / adaptéry, které se napojují na třetí strany jako Facebook, WhatsApp, SMS, atd. a synchronizují komunikaci mezi těmito službami a zbytkem produktu.
Spravujeme více než 30 integrací v 17 regionech po celém světě a náš produkt denně využívají stovky až tisíce velkých nadnárodních společností. Spolehlivost, škálovatelnost a schopnost rychle reagovat jsou pro nás klíčové.
Nevyvíjíme monolit. Každý adaptér má vlastní repozitář, což nás postupně dovedlo k použití monorepa. Naše codebase není z principu složitá a i díky tomu máme napříč českými týmy velmi nízkou chybovost. Pravidelně sledujeme stav naších integrací v Kibana dashboardu a snažíme se většinu problému opravovat hned (zbytek záleží na prioritě).
Produkt komunikuje se službami jako AWS Kinesis, AWS SQS nebo AWS Lambda -nepotřebujeme z tebe specialistu na každou z nich, ale očekáváme, že budeš rozumět jejich principům.
Technologie, které využíváme:
- PHP 8.3+
- Symfony (console), Doctrine (ORM), Nette (DI)
- AWS (ECR, ECS, Aurora RDS, Kinesis, SQS, ElastiCache/Valkey)
- GitHub Actions, Jenkins
- Claude Code
- Ansible / Terraform, Docker
Requisition ID: 10757.
Reporting into: Manager, Engineering.
Role Type: Individual Contributor.
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- You are a senior software engineer
- Fluency in English and Czech
- Understanding of AWS principles
- Experience with Domain-Driven Design and SOLID principles
- Enthusiastic about AI
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
