Overview: Join Blue Yonder, a highly-respected AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of Glassdoor’s “Best Places to Work.” We seek an innovative professional with a strong technical foundation, adept at managing application integration and automation projects, particularly utilizing the ServiceNow platform.
Scope: As a Lead Software Engineer, you will play a crucial role in developing and deploying advanced integrations and automation solutions, ensuring seamless interoperability between ServiceNow and external applications. Your expertise will contribute to enterprise-level efficiencies by automating workflow processes and enhancing operational effectiveness.
Technical Environment:
- Software: JavaScript, C#, Node.js, Python, REST API, OAuth
- Cloud Architecture: MS Azure (ARM templates, Serverless, Application Service)
- Frameworks/Others: Event Driven, Composable Architecture, Open Source Tools
- Application Architecture: Scalable, Resilient, Cloud Native Architecture
Key Responsibilities:
Integrations:
- Architect and implement secure integrations between ServiceNow and external systems using REST/SOAP APIs.
- Utilize IntegrationHub, Scripted REST APIs, Flow Designer, and MID Server to develop robust integration solutions.
- Facilitate efficient data exchanges with systems like Azure AD, Salesforce, and third-party applications.
- Implement secure authentication methods (OAuth, Basic Auth, certificates).
- Identify and resolve complex integration challenges to ensure optimal performance.
- Create reusable components to drive scalable integration strategies.
Automation:
- Develop end-to-end workflow automations using ServiceNow’s Flow Designer, IntegrationHub spokes, and Business Rules.
- Automate ITSM processes such as incident routing, service request fulfillment, approvals, and notifications.
- Design event-driven automations triggered by alerts, schedules, or external system inputs.
- Create orchestration workflows for infrastructure tasks like user provisioning and access management.
- Analyze manual processes to identify areas for automation across ITSM modules.
- Ensure proper error handling, logging, and monitoring of automated workflows.
What We Are Looking For:
- A professional with 7-10 years of experience in application integrations and development.
- Expertise in real-time API integration and management, especially for cloud and on-prem systems.
- Proficiency in C#/Node.js, with experience in graph databases like CosmosDB or Neo4j.
- Strong background in API product installation, configuration, and troubleshooting.
- In-depth knowledge of API management, REST, SOA, and secure authentication practices.
- Ability to execute high-impact projects effectively in a fast-paced, cross-functional setting.
- Familiarity with Azure Cloud technologies and database programming.
- Desired: Experience with Scrum-based delivery and open source tools.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
