The Director, Software Engineering serves as the technology leader working to ensure engineering operational excellence. The role is responsible for the overall operational excellence of a large product to ensure we have high performing feature teams that are tackling the highest priority work and leveraging current development practices to delivery high quality features that align to the business needs. You will focus on execution as well as serve as a mentor in leading through digital and organizational transformation.
Primary Responsibilities:
- Lead a team responsible for 24/7 application monitoring, incident detection, and resolution
- Own and manage the monitoring strategy using tools like Dynatrace, Splunk, and synthetic monitoring platforms
- Establish and maintain incident response protocols, ensuring timely escalation and resolution of outages
- Serve as the primary point of contact for outage communication, providing clear, timely updates to stakeholders and clients
- Drive root cause analysis (RCA) and post-incident reviews to prevent recurrence and improve system resilience
- Collaborate with development, infrastructure, and DevOps teams to enhance observability and system performance
- Continuously optimize alerting thresholds, dashboards, and monitoring coverage to reduce noise and improve signal accuracy
- Mentor and guide support engineers, fostering a culture of accountability, responsiveness, and continuous improvement
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 10+ years of experience in application delivery and support roles.
- 5+ years of experience in a leadership capacity managing high performing, cross functional teams
- 3+ years of experience with Dynatrace, Splunk, and synthetic monitoring tools (Catchpoint, Pingdom, New Relic Synthetics, etc)
- 2+ years of incident management, ITIL practices, and SLA-driven support models
- 2+ years of experience with cloud environments (Azure Preferred) and distributed application architectures
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related field
- 2+ years with automation and scripting for monitoring and alerting (Python, Powershell, Bash, etc)
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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What We Do
We’re the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. We’re a global organization that’s evolving health care so everyone can have the opportunity to live their healthiest life. With our hands across all aspects of health, we'll provide you with a rewarding career that enables you to grow in the directions that best fit your passions. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.
Our global technology team consists of more than 30,000 innovators from around the world passionate about using technology to improve the lives of people and communities. We are modernizing the health care system through modern analytics, comprehensive clinical expertise, innovative technologies and extensive experience in improving operational and clinical performance.
As part of our team, you will be provided opportunities to channel your curiosity into initiative, working alongside distinguished engineers and developers pursuing innovations that improve the health care experience for everyone. We encourage you to dive in, explore and ask questions about creative ways to use technology to help make the health care system work like an actual system.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business, the responsibilities of a job, and your preference for more flexibility. These models are core on-site 5 days/week, hybrid 3 day/s week and telecommute or fully remote.
