Lead Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Put your talent for creative problem solving to work at Genesys, where it will be appreciated and recognized every day.

What the role is

A Genesys Cloud Lead Software Engineer is a talented software development professional playing a crucial role in the success of the Genesys Cloud platform.  In this role, you will work closely with product managers and other engineers throughout the platform to take Genesys to the next level.  This role sits within the core platform team and reports to a team lead, also an engineer.  The team’s purpose is to provide a rock-solid, secure, highly available, and feature-rich foundation for the larger Genesys Cloud contact center solution.  Specifically, you will join the team behind a microservice that performs all aspects of routing conversations to agents.

What the role isn’t

This role isn’t a lot of hand-waving and paper-pushing.  It is development intensive.  However, it’s not about cranking out lines of code or meeting unreasonable deadlines handed down from management.  We feel that quality solutions are better than just “getting it done”.  The notion of empathy pervades Genesys, and this extends to allowing engineers to explore, learn, and grow, not just deliver by a deadline.

What you’ll bring to the table

You have a desire to work in an internationally distributed team of motivated, engaged engineers, consulting with team members, product management, customer support engineers, DevOps, testing teams, and others to define, design, and deliver a world-class technology-forward contact center solution for customers of all sizes, including many names found on your household shelves or in your phone’s app list.  You are smart, eager, proactive, independent, and friendly.  You are fluent in software programming, researching solutions and best practices, and getting the details right.

What’s in it for you

You’ll see your skills make an immediate impact for an organization that is growing at a tremendous rate. You’ll be rewarded with industry-leading pay, an excellent benefits package, and an open time off structure. You’ll be accepted for who you are, wherever you are and will be welcomed into the One Genesys culture, where your talents will be allowed to blossom without sacrifice to work/life balance.

What you’ll do:

• Take an ownership role in new features, from design to implementation to testing and deployment
• Tackle the backlog of bugs and required improvements that arise from a constantly evolving codebase
• Review teammates’ work to share suggestions and stay apprised of what’s changing in the code
• Act as the cornerstone of a small local team of developers, engendering engagement and community
• Stay up to date on wider platform changes in order to implement updates and best practices as necessary
• Eventually, join the rotation of on-call engineers and respond to critical service alerts – something we naturally strive to minimize!

Who you are (minimum requirements):

• You have a bachelor’s degree or higher in Computer Science or a related field
• You have 8+ years of software development experience in Java or a similar language
• You are self-driven and comfortable taking the initiative to work asynchronously with your team
• You can break down complex problems to find and implement the most elegant solution
• You are energized by building things that will be heavily used
• You have excellent problem solving and critical thinking skills
• You have excellent written and verbal communication skills
• You design not just to solve a problem, but also with maintainability, testability, monitorability, and automation as top concerns
• You have used distributed version control systems, such as Git, and know the difference between Git and GitHub
• Bonuses: you are experienced with microservice architecture, cloud-based software development (e.g., AWS), NoSQL database systems, distributed event streaming systems (e.g., Kafka), and REST

Successful Lead Software Engineers will:

• Demonstrate a high level of curiosity
• Keep up-to-date on technologies and apply them to new or existing projects
• Improve the overall platform through shared library contributions
• Be highly detailed individuals who deliver solutions that are scalable, stable, and resistant to chaos
• Work closely and collaboratively with team members
• Identify and proactively handle issues
• Strive for excellence in the features they deliver

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.