At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Lead Software Engineer, Bot Builder with AI, Prague
So, what's the role all about?
Do našeho Bot Builder týmu (dříve start-up Brand Embassy) v Praze hledáme Lead Software Engineera, který povede malý tým vyvíjející platformu pro tvorbu chatbotů - a to přímo zákazníky na jejich vlastních datech! Náš technologický stack zahrnuje PHP (Laravel) pro backend, Vue.js (SPA) pro frontend, MySQL, Elasticsearch a další... Běžíme kompletně v AWS.
Bot Builder produkt stavíme ve firmě NICE CXone - přední SaaS platformě zákaznické podpory. Jsme součást divize automatizace a umělé inteligence, která se zaměřuje na automatizaci, potenciální nahrazení lidských agentů a další různá vylepšení v zákaznické podpoře. Již nyní náš produkt využívá řada významných společností po celém světě, měsíčně obsloužíme stovky tisíc konverzací s boty a tak hledáme významnou posilu do nadcházejících let, kdy trend adopce produktu bude pokračovat. Hledáme někoho, kdo nám pomůže udržet a vylepšit nejen stabilitu, ale také přinést spoustu nových features, bude komunikovat se zbytkem Digital divize v češtině i angličtině. První se ti ozve náš recruiter je Josh z UK, takže očekávej, že angličtinu procvičíš hned při prvním kole. Tým má příjemný start-up vibe, to poznáš ale sám na team-fitu, který je důležitou součástí našeho pohovoru.
Níže najdeš detailní popis pozice v bodech v anglickém jazyce.
How will you make an impact?
- Lead a team of 5 developers (2 Backend, 3 Frontend)
- Ensure code quality through best practices, patterns, supportability, observability, stability, and scalability
- Work closely with the Product Manager
- Work closely with QA team to maintain product quality
- Co-operate with DevOps for seamless deployment and provisioning
- Participate in L2/L3 customer support
- Identify and address tech debt
- Architect the product
- Conduct quality code reviews
- Mentor your team members
- Assist in interviewing and hiring of new developers
Have you got what it takes?
- Experience designing architecture for SaaS
- Proficiency in PHP 8.2+
- Proficiency in relational databases
- Optional: JavaScript (Vue.js)
- Experience with AWS Cloud or similar
- Previous tech lead experience
- Czech B2+, English B2+
You will have an advantage if you also have:
- Elasticsearch, Docker, Rasa AI, Node.js, Python, LLM
What We Offer:
- HPP (sorry, we can’t do IČO if that’s your requirement)
- Competitive salary
- Unlimited holidays
- Hybrid work model (up to 3 days home-office weekly)
- Flexible working hours
- Minimum of meetings
- Self-organized team
- Monthly team breakfasts
- Opportunity to work on a complex and interesting product
- Budget for education
- Company laptop
- 8 hackathon days per year
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 9,300 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Requisition ID: 5142
Reporting into: Manager, Engineering
Role Type: Individual Contributor
#LI-Hybrid
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Top Skills
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
