The Role
Lead design, develop, and deliver enterprise ServiceNow solutions including Service Catalog, Flow Designer workflows, approvals, SLAs, task orchestration, and integrations. Act as technical lead, establish standards and CI/CD practices, mentor developers, conduct code/design reviews, and ensure alignment with governance, security, and enterprise architecture while driving platform scalability and performance monitoring.
Summary Generated by Built In
Overview:
Responsible at the expert level for writing code and the overall team's technical requirements gathering. Completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC) while also coaching others.
- Lead design, development, and delivery of ServiceNow solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.
- Architect and implement complex, multi-stage workflows with routing, approvals, SLAs, and parallel/sequential task execution.
- Serve as technical lead and subject matter expert for ServiceNow development, establishing standards, patterns, and best practices.
- Provide hands-on mentorship and technical coaching to junior and mid-level developers on ServiceNow development, workflow design, and platform capabilities.
- Drive adoption of reusable, modular, catalog-driven solutions to enable scalability and reduce duplication across the platform.
- Design and maintain approval frameworks, assignment group routing, and task lifecycle management aligned to enterprise processes.
- Lead code reviews, design reviews, and pair programming sessions to ensure high-quality, secure, and maintainable implementations.
- Establish and enforce ServiceNow development standards, including scripting best practices (server/client), naming conventions, and configuration management.
- Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into scalable technical solutions.
- Partner across teams to ensure clear ownership, accountability, and alignment of workflows, tasks, and integrations.
- Drive continuous improvement of workflows and processes, optimizing for efficiency, user experience, and operational outcomes.
- Design and support integrations between ServiceNow and external systems (e.g., Jira, internal APIs, cloud platforms).
- Implement and monitor workflow performance metrics (cycle time, SLA adherence, task completion) to improve platform effectiveness.
- Ensure all solutions align with enterprise architecture, governance, risk, and compliance standards, including auditability and traceability.
- Oversee source control, CI/CD pipeline alignment, and promotion of changes through development, test, and production environments.
- Contribute to and lead application and platform architecture decisions within the ServiceNow domain.
- Communicate technical designs, decisions, and tradeoffs effectively to both technical and non-technical stakeholders.
- Promote a culture of engineering excellence, continuous learning, and knowledge sharing within the team.
SKILLS AND EDUCATION REQUIRED
- Associate’s degree and a minimum of 7 years’ systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience. In lieu of a degree, a combined minimum of 9 years’ education and/or relevant work experience, including a minimum of 5 years’ systems analysis and/or application development work experience
- Expert proficiency in at least one programming language and professional proficiency in at least one additional programming language, with hands-on experience in ServiceNow platform development (server-side and client-side scripting)
- Extensive experience designing and implementing solutions in ServiceNow, including Service Catalog items, record producers, and Flow Designer workflows
- Proven experience architecting and delivering complex workflow-based solutions, including approvals, task orchestration, SLAs, routing rules, and lifecycle management
- Strong understanding of ServiceNow platform architecture, including data model, tables, relationships, and configuration vs. customization best practices
- Experience leading development efforts and guiding implementation of reusable, modular, catalog-driven solutions
- Experience with source control, versioning, and CI/CD or environment promotion processes aligned to SDLC practices
- Strong ability to translate complex business and technical requirements into scalable, maintainable, and secure ServiceNow solutions
- Advanced troubleshooting and debugging expertise within ServiceNow or similar workflow-driven platforms
PREFERRED SKILLS
- Expert analytical and problem-solving skills specific to application development and workflow/process automation
- Experience leading technical initiatives, driving project milestones, and delivering complex solutions across multiple teams
- Proven experience mentoring and coaching developers on ServiceNow development, workflow design, and platform best practices
- Experience designing enterprise-scale workflow architectures, including multi-stage intake, task orchestration, and approval frameworks
- Strong experience working in cross-functional environments and partnering with business, product, and architecture stakeholders
- Advanced organizational, time management, and communication skills (verbal and written)
- Experience implementing integrations between ServiceNow and external systems (e.g., APIs, Jira, cloud platforms)
- Familiarity with ServiceNow platform governance, performance optimization, and operational reporting
- Experience driving adoption of standards, reusable components, and platform best practices across teams
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Service Catalog
- Flow Designer and Integration-related micro-certifications
We support our team members with generous benefits.
- Competitive compensation
- Health, welfare, and retirement benefits
- 401(k) match at 5%
- Work-life balance and flexible work arrangements
- Banking Officers start with 25 days PTO plus 12 paid holidays
- 40 hours paid volunteer hours per year
- Much more. For details, see: M&T Benefits Overview
Skills Required
- Associate's degree and minimum 7 years systems analysis/application development experience OR Bachelor's degree and minimum 5 years systems analysis/application development experience (or equivalent combination totaling 9 years)
- Hands-on experience in ServiceNow platform development (server-side and client-side scripting)
- Expert proficiency in at least one programming language and professional proficiency in at least one additional programming language
- Extensive experience designing and implementing ServiceNow solutions including Service Catalog items and record producers
- Proven experience architecting and delivering complex workflow-based solutions (approvals, task orchestration, SLAs, routing, lifecycle management)
- Strong understanding of ServiceNow platform architecture, data model, tables, relationships, and config vs customization best practices
- Experience with source control, versioning, and CI/CD or environment promotion processes aligned to SDLC
- Experience designing and supporting integrations between ServiceNow and external systems (APIs, Jira, cloud platforms)
- Advanced troubleshooting and debugging expertise within ServiceNow or similar workflow-driven platforms
- Proven experience mentoring and coaching junior and mid-level developers on ServiceNow development and workflow design
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist - Service Catalog
- Flow Designer and integration-related micro-certifications
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
-
Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
-
Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
-
Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
