As a Lead Software Engineer at JPMorgan Chase within the ServiceNow Platforms engineering space, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
- Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
- Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
- Takes accountability for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures
- Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
- Identifies and mitigates issues to execute a book of work while escalating issues as necessary
- Creates a culture of diversity, Opportunity, inclusion, and respect for team members and prioritizes diverse representation
- Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
- Follow and enhance the scrum practices for continuous team processes improvement
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Hands on experience in software development, with relevant years in ServiceNow platform as an architect or team lead
- ServiceNow Certifications: CSA, CAD, CIS - ITSM; strong understanding of SDLC and ITIL practices.
- Experienced in resource allocation, and project planning, ensuring efficient use of resources and successful project execution within defined timelines.
- Committed to continuous learning and improvement, staying updated with the latest ServiceNow releases, features, and industry trends.
- Deep understanding of the ServiceNow platform architecture, including its data model, security model, and application framework.
- Excellent knowledge on ServiceNow integrations and authentication patterns.
- Proficient in optimizing ServiceNow instance performance through script optimization, database indexing, query optimization, and adherence to best practices for instance tuning and configuration management.
- Skilled in utilizing ServiceNow Performance Analytics to develop and monitor KPIs, generate insightful reports, and analyze system performance metrics for informed decision-making.
- Deep knowledge of JavaScript, AngularJS practices and commonly used modules. This includes creating self-contained, reusable, and testable modules and components
Preferred qualifications, capabilities, and skills
- In-depth knowledge of the financial services industry and their IT systems
- Practical cloud native experience
- Ability to translate business requirements into technical solutions.
- Experience leading teams of technologists
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Employees engage in a combination of remote and on-site work.
