Are you passionate about solving complex business problems through engineering and innovation? At JPMorganChase, we build world-class technology that powers one of the most influential financial institutions on the planet — and we're looking for engineers who are ready to lead, grow, and make a lasting impact.
As a Lead Software Engineer at JPMorganChase within the Technology Solutions team, you will shape the technology solutions that drive strategic initiatives across the firm. You will partner with cross-functional teams to design, build, and optimize scalable platforms while guiding a team of engineers toward technical excellence. This role blends deep technical expertise with leadership, requiring you to balance hands-on engineering with mentorship, strategic thinking, and a commitment to continuous improvement.
Job responsibilities
- Provide oversight and coaching to a team of entry-level to mid-level software engineers working on basic to moderately complex tasks, fostering a culture of accountability and continuous growth
- Make decisions that influence team execution and the implementation of processes and procedures, ensuring alignment with firm-wide standards and delivery goals
- Collaborate with business analysis teams to produce estimates and agile delivery plans, engaging stakeholders to align on priorities and outcomes
- Identify and mitigate delivery risks across the book of work, escalating issues as necessary to maintain momentum and quality
- Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform
- Champion and enhance scrum practices to drive continuous improvement across team processes and delivery cadence
- Drive team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team
- Apply knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and advanced applied experience
- Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security
- Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices
- Proven experience as a ServiceNow architect or team lead, with the ability to translate business requirements into scalable technical solutions
- Active ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist – IT Service Management (CIS-ITSM)
- Strong understanding of Software Development Life Cycle (SDLC) and IT Infrastructure Library (ITIL) practices
- Deep knowledge of ServiceNow architecture, data and security models, and application framework, including integrations and authentication patterns
- Experience leading teams of technologists, driving strategic initiatives, and developing and mentoring talent
Preferred qualifications, capabilities, and skills
- Proficiency in ServiceNow performance optimization, including scripting, indexing, query tuning, and Performance Analytics
- Experience with resource allocation and project planning to deliver complex initiatives within defined timelines
- Familiarity with additional ServiceNow modules or certifications beyond CSA, CAD, and CIS-ITSM
- Demonstrated ability to drive cross-functional collaboration across engineering, product, and business stakeholder teams
Skills Required
- Formal training or certification in software engineering concepts and advanced applied experience
- Hands-on experience using enterprise-authorized AI-assisted software development tools, with the ability to validate AI-generated outputs for correctness, performance, and security
- Understanding of responsible AI use, data sensitivity, secure input/output handling, resiliency, and security expectations
- Experience as a ServiceNow architect or team lead translating business requirements into scalable technical solutions
- Active ServiceNow Certified System Administrator certification
- Active ServiceNow Certified Application Developer certification
- Active ServiceNow Certified Implementation Specialist - IT Service Management certification
- Strong understanding of SDLC and ITIL practices
- Deep knowledge of ServiceNow architecture, data and security models, application framework, integrations, and authentication patterns
- Experience leading teams of technologists, driving strategic initiatives, and developing and mentoring talent
- Proficiency in ServiceNow performance optimization, scripting, indexing, query tuning, and Performance Analytics
- Experience with resource allocation and project planning for complex initiatives
- Familiarity with additional ServiceNow modules or certifications
- Ability to drive cross-functional collaboration across engineering, product, and business stakeholder teams
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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