Lead Software Engineer- Resiliency

Job Description
Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.
As a Lead Site Reliability Engineer at JPMorgan Chase within the Employee Compute Branch Team you will play a pivotal role in designing, implementing, and overseeing automation for observability and notification across a diverse set of systems in a global Microsoft Windows environment. You will lead by example, bringing hands-on expertise in PowerShell and C#, and infusing best practices into a team of highly experienced system engineers. Your work will directly impact the reliability, scalability, and efficiency of our platforms, with a strong focus on cloud (Azure and AWS) integration.
Job Responsibilities

• Champion site reliability engineering culture and practices, exerting technical influence across the team.
• Lead the design and hands-on implementation of automated observability and notification solutions using PowerShell and C#.
• Drive initiatives to improve reliability and stability of applications and platforms through data-driven analytics and automation.
• Collaborate with team members to define and implement service level indicators, objectives, and error budgets.
• Architect and implement monitoring, alerting, and telemetry solutions using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Act as the primary technical lead during major incidents, quickly identifying and resolving issues to minimize impact.
• Mentor and upskill system engineers, fostering a programming mindset and best practices in automation and reliability.
• Facilitate cross-team and cross-region collaboration, ensuring alignment and knowledge sharing.
• Document and share technical solutions and best practices within internal forums and communities of practice.
• Engage with stakeholders to understand business needs and translate them into technical solutions, with increasing responsibility over time.
• Break down complex problems into actionable work for the team, ensuring clear direction and accountability.

Required qualifications, capabilities, and skills

• Formal training or certification on Site Reliability Engineering concepts and 5+ years applied experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, and toil reduction, with proven ability to implement these practices.
• Expert-level fluency in PowerShell and C# in a Microsoft Windows environment.
• Hands-on experience with cloud platforms, specifically Azure and AWS.
• Demonstrated experience in automated software testing (unit, integration, end-to-end).
• Deep knowledge of software applications and technical processes, with emerging depth in one or more technical disciplines.
• Proficiency and experience in observability, including white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform).
• Experience with containerization and container orchestration (e.g., Docker, Kubernetes, ECS).
• Ability to mentor and teach programming concepts to system engineers with non-programming backgrounds, fostering a programming mindset and best practices.
• Excellent communication and strategic thinking skills, with the ability to collaborate across teams, regions, and stakeholder groups.

Preferred qualifications, capabilities, and skills

• Experience leading teams or projects in a site reliability or automation-focused role.
• Experience in financial services or other highly regulated, secure enterprise environments.
• Experience with containerization and orchestration (e.g., Docker, Kubernetes, ECS).
• Familiarity with complex data structures and algorithms.
• Drive to self-educate and evaluate new technologies.
• Ability to expand and collaborate across different levels and stakeholder groups.
• Experience architecting self-healing or remediation automation (a plus, but not required at this stage).

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.