Well Fargo is seeking a highly skilled and forward-thinking Lead Systems Operations Engineer to join our API SRE & Operations team within CTO Platform Services team. This role is ideal for someone passionate about building scalable, resilient, and intelligent infrastructure solutions. You will play a key role in driving automation, reducing operational toil, and enabling self-service capabilities through cutting-edge technologies including Generative AI and Agent development.
In this role, you will:
• Lead complex, large-scale Systems Operations initiatives and provide high-level technical consultation• Drive daily production support for Apigee OPDK and Apigee Hybrid, ensuring platform uptime, stability, and performance• Manage and maintain core Apigee components (Routers, MPs, MART, Zookeeper, Cassandra, Postgres, runtime infrastructure)• Lead operational support for IBM DataPower Gateways, including firmware upgrades, domain and service configurations• Own and resolve P1/P2/P3 high-severity incidents, including deep technical troubleshooting and rapid mitigation• Perform detailed Root Cause Analysis (RCA) and drive permanent corrective actions• Lead communication and coordination during major incidents across cross-functional teams• Act as the primary technical liaison between Support, Engineering, Cloud, Network, Security, and Architecture teams• Support API proxy deployments, shared flows, developer portals, and runtime troubleshooting• Plan and execute platform upgrades, patching, migrations, and configuration refactoring• Implement automation and reliability improvements using Ansible, Python, Shell scripting, and IaC• Establish and maintain observability using tools like Splunk, Grafana, Prometheus, Dynatrace/AppDynamics• Improve proactive monitoring and alerting to reduce MTTD and MTTR• Participate in architectural reviews, platform modernization, and API governance initiatives
Required Qualifications
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years supporting Apigee or similar API Management platforms in production environments
- 3+ years supporting Red Hat Enterprise Linux and Kubernetes, with strong experience in OpenShift (OCP)
- 3+ years of experience with Automation & Scripting: Expertise in Ansible Tower, including developing and maintaining playbooks.
- 1+ years of experience with cloud-native architectures, high-availability systems, Cloud & Container Technologies like GCP or Azure and familiarity with Kubernetes
- Experience leveraging observability platforms such as Splunk, ELK, Grafana, Prometheus, AppDynamics
- Experience with Site Reliability Engineering (SRE) practices and production-grade systems
- Experience with cloud-native architectures and container platforms (GCP or Azure)
- Strong experience with automation and scripting (Ansible Tower, Python, Unix/Shell)
- Experience implementing Infrastructure-as-Code (Terraform, GitOps)
- Experience working in Agile / Scrum environments
- Proven ability to lead cross-functional initiatives and influence stakeholders
- Strong problem-solving, communication, and collaboration skills
- This position is not eligible for visa sponsorship
- This position offers a hybrid work schedule
- Must be available for on-call support
- Must have flexibility to work ad-hoc shifts when required
11 May 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 5+ years of Systems Engineering, Technology Architecture experience
- 3+ years supporting Apigee or similar API Management platforms
- 3+ years supporting Red Hat Enterprise Linux and Kubernetes
- 3+ years of experience with Automation & Scripting expertise in Ansible Tower
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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