Staff Engineer - Consumer Products

JAAQ (Just Ask A Question) is a pioneering mental health platform that leverages interactive video technology and AI to provide users with access to insights from world-leading experts and individuals with lived experiences. Our mission is to help the mental health of one billion people and democratise mental health support, making it accessible, engaging and stigma-free for everyone.

We are B2B2C with a growing consumer facing platform with goals to reach millions of MAU every month, currently in over 90 markets with the UK and US as our primary focusses. We also have a growing range of B2B propositions ranging from JAAQ Studio to JAAQ At work with more propositions launching through 2025. Our ambitions are big and unmatched in the mental health and wellness space. Our platforms have answered over 2 million questions and we work with over 350 (growing every week) doctors and clinicians, celebrities and people with lived experience. Want to help a billion minds? Read on…

And want to get a real feel for JAAQ? Look no further…

As the Staff Software Engineer within Consumer Products, you will drive the development of our consumer products across web and mobile platforms. You will work closely with engineering, product, design, and leadership teams to define and deliver secure, scalable, and user-centric solutions that deliver meaningful impact for our users’ well-being and mental health.

Your goal is to lead a high-performing engineering team, own technical architecture, and ensure that our products meet the standards of user experience, quality, compliance, and performance required to support mental health at scale.

• Architecture & Implementation: Own and evolve our full-stack architecture to drive world-class user experiences, using React Native, React / Next.js, Node.js, and AWS. Stay hands-on with code and ensure engineering quality through code reviews and best practices

• Cross-functional Collaboration: Partner closely with product, design, peer engineering teams and non-technical stakeholders to translate requirements into scalable, maintainable software solutions that contribute to shared architecture and services.

• Team Leadership & Delivery: Hire, lead, and mentor a high-performing engineering team. Facilitate the product development process to ensure that high-quality features are shipped fast, frequently and on time

• Compliance & Security: Implement and maintain secure engineering practices that align with UK health tech regulations (e.g. UK GDPR, ISO 27001).

• AI Enablement: Support integration of LLM-driven features, working alongside AI engineers to embed intelligence into our user experience.

• Scaleup Leadership: Operate with high ownership and adaptability, playing a key role in shaping the future of our product and engineering culture.

• 6+ years of experience as a software engineer, with at least 2+ years in a technical leadership role.

• A strong track record in delivery of world-class mobile apps using React Native, with a strong focus on user experience.

• Backend development experience with Node.js, including RESTful API design and integration, including exposure to AI/LLM technologies or integrating ML-powered features.

• Strong experience with AWS infrastructure and services including Lambda, EC2, RDS, S3, Cognito and CloudWatch

• Deep understanding of secure software development and regulatory compliance in healthcare or other sensitive domains.

• Ability to collaborate effectively with product managers, designers, data engineers and non-technical stakeholders.

• Proactive, clear communicator who thrives in a lean, agile environment.

• Experience setting up CI/CD pipelines, monitoring, and deployment for full-stack applications.

Added Bonus if you...

• Have familiarity with UK healthcare, public and private, and health tech

• History of working with or leading distributed/offshore teams.

• Experience with regulatory audits (e.g., ISO 27001, DCB0129/0136).

• Be part of a mission-driven organisation making a tangible difference in mental health accessibility.

• Collaborate with a passionate, innovative, and supportive team.

• Opportunity to shape the content landscape of a rapidly growing platform.

• Competitive compensation, outstanding benefits package and equity options - a chance to own the future of JAAQ.

• Private Medical Healthcare / Gym Membership / Professional Development Budget

• Breather Days (for when you need to take time out at short notice to rest and recoup)

JAAQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.