Role Responsibilities:
Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence
Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication
Implement and enhance observability practices across logs, metrics, and traces
Work with tools like Datadog and Azure Monitor for monitoring and alerting
Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives
Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning
Build automation and self-healing workflows using Terraform, ARM, Helm, Power Automate, and scripting
Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud-native architecture
Develop dashboards and reports using Power BI and ServiceNow
Handle Monthly Business reviews and leadership reporting
Mentor team members and drive process standardization and operational excellence
Required Skills:
7–12 years of experience in CloudOps / SRE / NOC environments (24x7 operations)
Strong expertise in Azure Infrastructure (VMs, Networking, Storage)
Hands-on experience with Azure Kubernetes Service (AKS), Kubernetes, Docker
Strong experience with monitoring and observability tools (Datadog, Azure Monitor, Prometheus, Grafana)
Proven experience in Incident Management / Major Incident Handling, Monthly reporting
Experience with Infrastructure as Code (Terraform, ARM templates, Helm)
Scripting skills in PowerShell, Python, or Bash
Experience with ServiceNow (Incident, Problem, Change modules and dashboards)
Strong reporting and analytics experience using Power BI and exposure to tools like Power Automate
Good understanding of distributed systems and cloud-native architecture
Excellent communication, leadership, and problem-solving skills
Preferred Skills:
Experience in multi-cloud environments (AWS/GCP)
Exposure to AIOps / predictive monitoring / self-healing systems
Azure / Kubernetes certifications
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About the TeamWho we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
Skills Required
- 7-12 years of experience in CloudOps / SRE / NOC environments
- Strong expertise in Azure Infrastructure
- Hands-on experience with Azure Kubernetes Service (AKS)
- Experience with monitoring and observability tools (Datadog, Azure Monitor)
- Experience with Infrastructure as Code (Terraform, ARM templates, Helm)
- Scripting skills in PowerShell, Python, or Bash
- Experience with ServiceNow
- Strong reporting experience using Power BI
- Good understanding of distributed systems and cloud-native architecture
Icertis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Icertis and has not been reviewed or approved by Icertis.
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Fair & Transparent Compensation — Pay is described as competitive in select roles and markets, and bands for functions like sales and engineering often track broader tech‑market levels. This points to compensation that can align well with market for certain functions and geographies.
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Retirement Support — A 401(k) with company match is employer‑verified in the U.S., indicating solid retirement benefits in core markets. This provides a clear foundation of long‑term financial support.
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Leave & Time Off Breadth — Vacation and paid time off are employer‑verified in the U.S., and programs such as “7 Days for Humanity” and an additional July 4th break extend time‑off options. Together these elements reflect a broad mix of leave offerings beyond standard PTO.
Icertis Insights
What We Do
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
