Be an Early Applicant
We’re one of the world’s biggest technology-driven companies
The Role
Leads site reliability engineering initiatives for identity and access management applications and platforms. Responsibilities include resiliency design reviews, incident leadership, service level objectives, observability, automation, CI/CD, troubleshooting, AI-assisted reliability workflows, technical mentoring, and architecture guidance. The role focuses on improving reliability, scalability, security, performance, and operational efficiency across large enterprise environments, with preferred expertise in Active Directory, ADFS, Microsoft technologies, Linux, proxy systems, and monitoring platforms.
Summary Generated by Built In
Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
As a Lead Software Engineer at JPMorgan Chase within the Chief Technology Office, Identity & Access Management Team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities
As a Lead Software Engineer at JPMorgan Chase within the Chief Technology Office, Identity & Access Management Team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities
- Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
- Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
- Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
- Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
- Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills
- Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
- Formal training or certification on Software engineering concepts and 5+ years applied experience
- Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
- Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net, Powershell
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
- Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
- Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
- Demonstrated expertise in CI/CD practices, automation tooling, and containerized application deployment and orchestration platforms
- Experience with troubleshooting common networking technologies and issues
- Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies
Preferred qualifications, capabilities, and skills
- Deep expertise in Identity and Access Management (IAM), including Microsoft ADFS and Active Directory, complemented by strong knowledge of the Microsoft ecosystem, Linux environments, and proxy technologies
- Use of monitoring and telemetry tools like Splunk, Grafana, Databricks, Netcool
- Experience managing large environments and change controlled deployments.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Skills Required
- Bachelor's degree in Computer Science, Cybersecurity, Data Science, or a related discipline
- Formal training or certification in software engineering concepts
- At least 5 years of applied software engineering experience
- Experience with reliability, scalability, performance, security, enterprise architecture, toil reduction, and site reliability practices
- Fluency in at least one programming language, such as Python, Java/Spring Boot, .NET, or PowerShell
- Experience using enterprise-authorized AI capabilities to improve SRE workflows
- Ability to evaluate AI-assisted operational recommendations, define guardrails, and manage risk
- Experience with observability, white-box and black-box monitoring, SLO alerting, and telemetry collection
- Expertise in CI/CD practices, automation tooling, and containerized application deployment and orchestration platforms
- Experience troubleshooting common networking technologies and issues
- Advanced knowledge of software applications and technical processes, with depth in one or more technical disciplines
- Deep expertise in Identity and Access Management, including Microsoft ADFS and Active Directory
- Strong knowledge of the Microsoft ecosystem, Linux environments, and proxy technologies
- Experience with Splunk, Grafana, Databricks, or Netcool
- Experience managing large environments and change-controlled deployments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
.jpeg)
