Reporting to: Sr Manager, Availability Management
Office Location: Chennai, India
Flexible Working: Hybrid (Part Office/Part Home)
Cloud Site Reliability Engineer Responsibilities
On-board internal customers to our 24x7 Applications Support and Enterprise Status Page services
Be involved with creating an SRE culture globally by defining monitoring strategies and best practices at the organization.
Monitor application performance and have the ability to provide recommendations on increasing the observability of applications and platforms.
Play an important role in the Continual Service Improvement process, identifying and driving improvement
Be instrumental to developing standards, guides to assist the business in maximizing their use of common tools .
Participate in code peer reviews and enforce quality gates to ensure best practices are followed.
Apply automation to tasks which would benefit from this. Automating repetitive tasks and deploying monitors via code are core examples.
Document knowledge gained from engagements in the forms of runbooks and other information critical to incident response.
Exploring and applying Artificial Intelligence to enhance operational processes/procedures
Should-Haves - Skills & Experience
Strong skills with modern monitoring tools and demonstrable knowledge of APM, RUM and/or synthetic testing.
Experience working with observability tools such as Datadog, NewRelic, Splunk, CloudWatch, AzureMonitor
Experience with the OpenTelemetry (OTEL) Standard
Working knowledge of at least one programming language, such as Python, JavaScript (NodeJS, etc), Golang or others.
Strong experience with IaC tools, such as Terraform and Cloudformation.
Experience with cloud environments, especially AWS and/or Azure.
Good customer interaction skills and able to understand their needs and expectations.
Strength in conviction, able to encourage adoption to a wide audience but comfortable with mandating where necessary
Experience with code quality tools, such as SonarQube.
Knowledge on code linters tools of various programming languages.
Experience with CI/CD tools. Such as Bamboo, Jenkins, Azure DevOps, Github actions.
ITIL experience with basic understanding on incident management, problem management and change management.
Nice-to-Haves - Skills & Experience
Any cloud certification
ITIL certifications
Experience with ITSM tools
Experience using On-Call Management Tooling
No travel required
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What We Do
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation. For more information about Trimble (NASDAQ:TRMB), visit: www.trimble.com.
Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.
