Lead Site Reliability Engineer
Key Responsibilities:
Implement and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to drive reliability efforts.
Develop systems that are resilient to failures and ensure 99.9%+ uptime for critical services.
Lead incident response and post-incident reviews (blameless postmortems), ensuring robust root cause analysis and continuous improvement of systems.
Automate incident detection and response using automated runbooks or predefined workflows.
Write software as needed to support reliability or efficiency needs.
Design and implement full observability across systems using modern tools like Open Telemetry for tracing, metrics, and logging.
Use capacity planning, forecasting, and performance testing to ensure that the systems scale effectively as the user base and load grow.
Collaborate with development and operations teams on building reliable, scalable, and high-performance services.
Ensure best practices are followed across infrastructure design, deployment, and maintenance using tools like AWS, Kubernetes, EKS, Fargate, etc.
Champion Infrastructure as Code (IaC) to provision, manage, and scale infrastructure using tools like Terraform, Pulumi, or similar.
Get involved in chaos engineering initiatives.
Participate on our on-call rotation.
Drive advanced alerting and anomaly detection applied to metrics
Key Requirements:
Experience & Qualifications:
3-5 years of experience as an SRE, working in cloud-based environments and on-prem environments.
Deep understanding of Linux systems, networking, and systems administration.
Experience with cloud platforms like AWS, with a strong understanding of Kubernetes and container orchestration tools.
Hands-on experience with observability tools such as Honeycomb, Grafana, Prometheus, Thanos, ELK (Elastic Stack), or Loki.
Strong skills in at least one programming language (Python, Go) to write production level code.
Strong skills in shell scripting using bash or similar. • Experience with OpenTelemetry or other distributed tracing systems, including tracing, metrics, and logs integration.
Experience with Chaos Engineering methodologies and tools (Chaos Mesh, chaos monkey, AWS Fault Injection Simulator, etc.
Skills & Knowledge:
Reliability-focused mindset with the ability to balance fast product iterations and system stability.
Solid understanding of SLOs, SLIs, and error budgets.
Hands-on knowledge of CI/CD pipelines and infrastructure automation.
Proven expertise in incident management, postmortems, and root cause analysis.
Knowledge of modern deployment strategies (e.g., blue-green deployments, canary releases) and resiliency patterns (circuit breakers, retry mechanisms, etc).
Preferred Qualifications:
Experience with distributed systems.
Experience with statistical analysis applied to metrics.
Familiarity with high-performance, low-latency systems.
Strong problem solving skills.
Experience as on-call engineer.
Experience writing production level code.
Hands-on experience running Chaos Engineering drills and initiatives.
Company Summary
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Zeta Global is a leading AI-powered marketing technology company that enables enterprise brands to acquire, grow, and retain customers through intelligent, data-driven engagement. At the center of its innovation is the Zeta Marketing Platform (ZMP), which unifies customer data, identity, and advanced analytics to transform billions of data signals into actionable marketing intelligence and measurable business outcomes.
Publicly traded on the New York Stock Exchange (NYSE: ZETA), Zeta is redefining modern marketing with Athena by Zeta™, a superintelligent, conversational agent embedded in ZMP that personalizes the marketer’s workspace, surfaces platform generated insights through natural dialogue and recommends next-best actions to help brands accelerate and optimize their marketing outcomes.
Skills Required
- 3-5 years of experience as an SRE in cloud-based and on-premises environments
- Deep understanding of Linux systems, networking, and systems administration
- Experience with AWS and Kubernetes or container orchestration tools
- Hands-on experience with observability tools such as Honeycomb, Grafana, Prometheus, Thanos, ELK, or Loki
- Strong proficiency in at least one programming language, such as Python or Go
- Strong shell scripting skills using Bash or similar
- Experience with OpenTelemetry or distributed tracing systems, including tracing, metrics, and logs integration
- Experience with chaos engineering methodologies and tools
- Understanding of SLOs, SLIs, and error budgets
- Knowledge of CI/CD pipelines and infrastructure automation
- Expertise in incident management, postmortems, and root cause analysis
- Knowledge of blue-green deployments, canary releases, circuit breakers, retry mechanisms, and other resiliency patterns
- Experience with distributed systems
- Experience applying statistical analysis to metrics
- Familiarity with high-performance, low-latency systems
- Strong problem-solving skills
- Experience as an on-call engineer
- Experience writing production-level code
- Hands-on experience running chaos engineering drills and initiatives
What the Team is Saying
Zeta Global Compensation & Benefits Highlights
How does Zeta Global ensure its pay and bonus plans are competitive?
Zeta Global supports competitive compensation through a mix of base pay, equity, performance incentives, financial benefits and employee feedback-informed rewards. The company’s total rewards approach connects compensation with ownership, financial planning and benefits that support employees’ broader well-being.
- Competitive pay and incentives: Zeta lists competitive pay, equity, performance bonuses and an employee stock purchase plan as part of its compensation and total rewards offerings. Employees also describe compensation as a strength. A software engineer said Zeta offers “good compensation,” “best appraisals and pay raise” and a “supportive work environment,” while a director cited “compensation” as one of the strengths of the company.
- Equity and ownership: Zeta offers company equity and an employee stock purchase plan, giving employees ways to participate in the company’s growth. Its broader financial benefits also include a 401(k) with company match, monthly financial workshops, commuter benefits and insurance coverage, reinforcing compensation as part of a larger financial wellness package.
- Performance-oriented rewards: Employee reviews describe Zeta’s compensation as tied to performance and growth. One employee said, “Zeta pays well,” while another said compensation is “within industry range and revised every year.” A finance analyst cited “great incentives,” and a director described Zeta as a place to “shape your career” with room to move up. (Comparably; Glassdoor reviews; Indeed reviews)
- Benefits that strengthen total rewards: Zeta’s rewards package extends beyond pay through health, dental and vision insurance, mental health benefits, pet insurance, flexible time off, parental leave, adoption assistance, fertility and family-building support, travel assistance for reproductive health procedures, volunteer days and wellness resources. The company also says it uses wellness surveys and employee feedback to shape benefits updates, including expanded parental leave and adoption assistance.
- External signals:
- Compensation sentiment: Employees on external review sites describe Zeta’s compensation as “good,” “great” and competitive, with reviews citing pay raises, incentives, benefits and performance-based earning potential. (Glassdoor reviews; Indeed reviews; Comparably)
- Benefits signals: External profile data lists company equity, performance bonuses, an employee stock purchase plan and a home-office stipend for remote employees.
- Financial wellness: Zeta’s benefits include 401(k) matching, financial workshops, insurance coverage and employee stock purchase participation.
Bottom line: Zeta Global’s compensation approach combines competitive pay, performance incentives, equity, stock purchase access and broad benefits, giving employees both near-term rewards and longer-term financial participation in the company’s growth.
Zeta Global Insights
What We Do
Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
At Zeta, people have the freedom to think creatively, take initiative, and grow. We value curiosity, innovation, and teamwork, empowering everyone to use AI and technology in smarter ways to drive impact for clients, consumers, and each other while shaping the future together.
Gallery
Zeta Global Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
