As a Lead Site Reliability Engineer at JPMorgan Chase within the Enterprise technology, Infrastructure Platforns team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities
Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers
- Own reliability for mission-critical network services (availability, performance, recoverability), leading major incident response, and driving strong post-incident learning.
- Own problem management end-to-end: author/approve RCAs, identify systemic root causes, and deliver durable remediation that prevents repeat incidents.
- Architect and deliver automation using Python, Shell, and Ansible (self-healing where appropriate, automated remediation with guardrails, validation pipelines, and standardized tooling) to reduce toil and improve reliability.
- Provide deep technical leadership across SD-WAN/SDA/SDN, routing & switching, and network security/traffic services (firewalls, load balancers, proxies), partnering with platform teams on observability and embedding SRE practices (NFR targets, FMEA-style risk analysis, readiness reviews, resilience testing, and change safety).
Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
Formal training or certification on site reliability engineering concepts and 5+ years applied experience
Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
Proficient with continuous integration and continuous delivery practices and tooling
Proficient with container and container orchestration
Experience with troubleshooting common networking technologies and issues
Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies
- Extensive experience operating and engineering large-scale networks with strong troubleshooting depth.
- Proven leadership in major incidents, RCA, and delivery of long-term fixes that reduce repeat incidents.
- Advanced automation track record using Python, Shell, and Ansible, with demonstrated toil reduction and reliability gains.
- Strong applied understanding of SRE concepts, NFRs, and FMEA (or equivalent failure/risk analysis methods).
- Strong ownership mindset, stakeholder management, and ability to drive delivery independently.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in site reliability engineering concepts
- 5+ years of applied site reliability engineering experience
- Proficiency in reliability, scalability, performance, security, enterprise architecture, and toil reduction
- Fluency in at least one programming language such as Python, Java/Spring Boot, or .NET
- Experience using enterprise-authorized AI capabilities to improve SRE workflows
- Ability to evaluate AI-assisted operational recommendations and define usage guardrails
- Knowledge of observability, monitoring, SLO alerting, and telemetry collection
- Experience with continuous integration and continuous delivery practices and tooling
- Experience with containers and container orchestration
- Experience troubleshooting common networking technologies and issues
- Advanced knowledge of software applications and technical processes
- Extensive experience operating and engineering large-scale networks
- Leadership experience in major incidents, root-cause analysis, and long-term remediation
- Advanced automation experience using Python, Shell, and Ansible
- Applied understanding of SRE concepts, NFRs, and FMEA or equivalent risk analysis
- Strong ownership, stakeholder management, and independent delivery skills
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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