Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment Banking - Digital team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities
- Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
- Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels
- Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
- Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
- Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
- Documents and shares knowledge within your organization via internal forums and communities of practice
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Strong hands-on with AWS cloud, including the ability to design, implement, and manage cloud-based solutions using services such as S3, ECS, Lambda, and RDS.
- Proficiency in Terraform for infrastructure as code to automate the provisioning and management of cloud resources.
- Strong development background in Java, Spring Boot, RDBMS, RESTful APIs, Kubernetes, Kafka, MongoDB, Elastic Search.
- Should have worked on AWS Cloud services like compute, storage, databases, network, application integration, monitoring & alerting, Identity & Access Management.
- Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
- Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
- Ability to communicate data-based solutions with complex reporting and visualization methods
- Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm's strategy
- Ability to anticipate, identify, and troubleshoot defects found during testing
- Strong communication skills with ability to mentor and educate others on site reliability principles and practices
Preferred qualifications, capabilities, and skills
- AWS Solutions Architect certification.
- Strong client focus & ability to work as a team player.
- Problem solver across domains with high tolerance to ambiguity.
- Interest and enthusiasm in adopting new avenues of solving problems such as AI/ML.
- Ability to articulate and communicate the ideas effectively & concisely.
Top Skills
What the Team is Saying
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Employees engage in a combination of remote and on-site work.
