* We are open to supporting 100% remote work anywhere within the continental US *
ICF’s Digital Modernization and Experience (DMX) Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a ServiceNow Solutions Architect who will serve as a key member of the ServiceNow Platform team.
We are seeking an experienced ServiceNow Platform Architect to lead the design, governance, and strategic evolution of the ServiceNow platform across the enterprise. The ideal candidate will possess deep technical expertise in ServiceNow architecture, integration strategies, platform governance, and enterprise IT service management practices. This role will partner with business stakeholders, product owners, developers, and infrastructure teams to deliver scalable, secure, and high-performing ServiceNow solutions aligned with organizational objectives.
Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week.
What You Will Do:
- Platform Governance, Architecture and Roadmap: Define and maintain the overall ServiceNow platform architecture and roadmap. Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications. Establish platform governance, development standards, and best practices. Evaluate new ServiceNow capabilities and recommend adoption strategies. Provide technical leadership for platform upgrades, integrations, and enterprise implementations. Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy.
- Solution Design and Architecture: Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions. Create detailed technical designs that align with the clients' short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.
- Technical Consultation: Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices. Identify potential challenges and propose innovative solutions to address them.
- Implementation Support: Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Ensure deliveries adhere to ServiceNow established best practices and processes.
- Integration and Automation: Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs. Ensure data consistency and integrity across different platforms.
- Performance Optimization: Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions. Identify and address bottlenecks to improve system performance.
- Quality Assurance: Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices.
- Project Management: Work closely with project managers to keep projects within scope and timeline. Communicate regularly with management and clients on the status of projects.
- Security and Compliance: Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. Collaborate with security teams to implement robust security measures and maintain a secure environment. Ensure adherence to ITIL, security, compliance, and data governance standards.
- Documentation and Knowledge Sharing: Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the client. Lead the sharing of knowledge across our customers, including white papers, demonstrations, and lunch and learns.
- Continuous Learning: Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches. Mentor developers, administrators, and technical consultants on ServiceNow architecture and development standards.
- Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations.
Required Experiences and Certifications
- Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline
- 8+ years of experience implementing ServiceNow solutions
- 5+ years of experience architecting ServiceNow solutions
- ServiceNow Certified Technical Architect
- ServiceNow Certified System Administrator
- Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply
- Candidate must be able to obtain and maintain a Public Trust with the government
- Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
Valuable for this Role
The ideal candidate will also have:
- ServiceNow Certified Application Developer
- Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies
- Excellence in scripting languages (JavaScript, GlideScript, Angular.js) and other relevant languages
- Experience in designing and leading complex solutions and integrations
- Strong understanding of system architecture and design principles.
- Excellent written and oral communications skills to deliver technical solutions simply and succinctly
- Exceptional problem-solving and critical-thinking abilities
- Excellent communication, presentation, and stakeholder management skills
- In-depth understanding of ServiceNow best practices and industry trends
- Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$98,614.00 - $202,850.00Nationwide Remote Office (US99)Skills Required
- Bachelor's Degree in Computer Science, Information Systems, Engineering or related field
- 8+ years of experience implementing ServiceNow solutions
- 5+ years of experience architecting ServiceNow solutions
- ServiceNow Certified Technical Architect
- ServiceNow Certified System Administrator
- Must be a United States Citizen or Green card holder
- Candidate must be able to obtain and maintain a Public Trust with the government
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Healthcare coverage appears comprehensive, with multiple medical plan options plus dental and vision coverage. Mental-health support is also emphasized through an EAP offering therapy and coaching sessions alongside other wellbeing resources.
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Retirement Support — Retirement benefits include a 401(k) match with immediate vesting, which strengthens the long-term value of the package. An employee stock purchase plan is also described as available, adding another savings/ownership pathway.
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Parental & Family Support — Family-building benefits include fertility/surrogacy and adoption reimbursements and additional support services for parents. These programs broaden the total rewards proposition beyond base pay.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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