The Role
Leads ServiceNow Hardware Asset Management development and operations, including L2/L3 support, incident resolution, SLA governance, ASN processing, vendor coordination, device tracking, root cause analysis, documentation, and asset lifecycle management. The role designs, configures, and enhances ServiceNow HAM capabilities while ensuring inventory accuracy, compliance, and continuous process improvement.
Summary Generated by Built In
SERVICENOW HAM LEAD DEVELOPER
Summary
We are seeking a seasoned professional to lead development and operational strategies within the ServiceNow Hardware Asset Management (HAM) ecosystem. This pivotal role combines high-level technical leadership with hands-on development to optimize asset lifecycle processes. The ideal candidate will drive incident resolution, manage complex service level agreements, and facilitate seamless vendor coordination. By leveraging deep expertise in ServiceNow configuration and enhancements, this position ensures robust tracking of advanced shipping notices and devices, while fostering a culture of continuous improvement through thorough root cause analysis and comprehensive knowledge documentation.
Responsibilities
- Spearhead L2 and L3 technical support initiatives, ensuring rapid and effective incident management and resolution.
- Oversee the enforcement of Service Level Agreements (SLAs) to maintain high standards of service delivery and issue resolution.
- Manage the integration and processing of Advanced Shipping Notice (ASN) updates to ensure accurate inventory data.
- Coordinate with external vendors to streamline device tracking and enhance supply chain visibility.
- Conduct deep-dive Root Cause Analysis (RCA) for recurring issues and lead the creation of detailed knowledge base documentation.
- Architect and execute development, configuration, and enhancement projects specifically tailored for ServiceNow HAM capabilities.
- Direct the end-to-end management of the asset lifecycle, from procurement to decommissioning, ensuring data integrity and compliance.
Requirements
Requirements:
- Minimum of 8-10 years of professional experience within the IT Services sector.
- Proven expertise in L2/L3 Technical Support, Incident Management, and SLA governance.
- Strong background in handling ASN updates, vendor coordination, and device tracking mechanisms.
- Demonstrated ability to perform Root Cause Analysis and produce high-quality technical documentation.
- Advanced proficiency in ServiceNow Hardware Asset Management (HAM), including custom development and system configuration.
- Extensive experience in managing the full spectrum of asset lifecycle activities.
- Competitive compensation package aligned with market standards, offering up to ₹50 LPA.
Skills Required
- Minimum 8–10 years of professional experience in the IT services sector
- Experience with L2/L3 technical support, incident management, and SLA governance
- Experience handling ASN updates, vendor coordination, and device tracking
- Ability to perform root cause analysis and produce technical documentation
- Advanced proficiency in ServiceNow Hardware Asset Management, including custom development and system configuration
- Extensive experience managing the full asset lifecycle
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
