We are looking for an experienced Senior ServiceNow Developer to lead technical execution
across core ITSM, Enterprise Service Management (HR, Legal, Facilities, Procurement), and
custom application development. In this role, you will collaborate closely with business analysts,
delivery managers, and enterprise administrators to design, architect, and deliver high-quality
technical solutions within an Agile/Sprint framework.
Key Responsibilities
1. Solution Architecture & Application Development
● Design, develop, and customize enterprise ServiceNow solutions across ITSM, HRSD, Legal
Service, Facilities Service, Procurement Service, SPM, CMDB, and the Employee
Service Center (ESC) Portal.
● Architect end-to-end custom applications, automated workflows, and Catalog Items using
Flow Designer, Workflow Editor, and Service Portal widgets.
● Lead implementation of technical changes derived from ServiceNow family release upgrades,
ensuring progression and regression testing via Automated Test Framework (ATF).
2. Advanced Scripting, Integration & Automation
● Author and maintain complex server-side and client-side scripts, including Business Rules,
Script Includes, Client Scripts, UI Actions, UI Policies, and Scheduled Jobs. ● Build, maintain,
and optimize robust integrations with third-party systems (Active Directory, Workday, Okta,
and custom APIs) using REST, SOAP, IntegrationHub, and MID Servers.
3. Stakeholder Collaboration & Agile Delivery
● Partner with Business Analysts, Delivery Managers, and stakeholders to translate
business requirements into technical design specifications.
● Contribute directly to monthly story point velocity commitments (500 SP/hrs monthly team
capacity) while adhering to strict Sprint SLAs.
● Provide technical direction, code reviews, and mentorship to mid-level ServiceNow
developers.
4. Performance Optimization, Escalations & L3 Support
● Perform advanced troubleshooting, performance tuning, and database query
optimization to ensure application responsiveness.
● Triage critical bugs, resolve erratic system behaviors, manage data loads, and oversee user
administration/security access patterns.
● Build custom Reports, Dashboards, and Performance Analytics to track KPIs across
operational workflows.
Key Requirements & Qualifications
● Experience: 6-8+ years of hands-on technical experience developing on the ServiceNow
platform in an enterprise or managed service environment.
● Certifications (Preferred):
○ ServiceNow Certified System Administrator (CSA)
○ ServiceNow Certified Application Developer (CAD)
○ Certified Implementation Specialist (CIS) in ITSM, HRSD, or SPM (a strong plus). ●
Technical Proficiency:
○ Advanced JavaScript, HTML, CSS, AngularJS (for Service Portal), JSON, and XML.
○ Deep experience with CMDB configuration, Data Models, and CSDM (Common
Service Data Model) principles.
○ Strong expertise in ServiceNow Automated Test Framework (ATF), Flow
Designer, and IntegrationHub.
● Methodology: Strong knowledge of Agile/Scrum processes and managed services SLA models
Skills Required
- 6-8+ years of hands-on technical experience developing on the ServiceNow platform in an enterprise or managed service environment
- Advanced JavaScript, HTML, CSS, AngularJS, JSON, and XML
- Deep experience with CMDB configuration, data models, and CSDM principles
- Strong expertise with ServiceNow Automated Test Framework, Flow Designer, and IntegrationHub
- Strong knowledge of Agile/Scrum processes and managed services SLA models
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- Certified Implementation Specialist certification in ITSM, HRSD, or SPM
Jade Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.
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Healthcare Strength — Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
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Retirement Support — A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
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Parental & Family Support — Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.
Jade Global Insights
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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