We are seeking a highly skilled and proactive Lead Salesforce Administrator to own and evolve our Salesforce ecosystem. In this role, you will lead platform administration, drive process improvements, and partner with business and delivery teams to ensure Salesforce supports scalable growth across Sales, Service, Marketing, and Delivery functions in an IT Services environment.
Key Responsibilities:
- Own end-to-end administration of Salesforce (Sales Cloud, Service Cloud, and related apps).
- Lead platform strategy, roadmap, and best practices for configuration and governance.
- Design and implement workflows, validation rules, flows, reports, dashboards, and security models.
- Translate business requirements into scalable Salesforce solutions.
- Lead a small team of admins/analysts; provide mentorship and quality oversight.
- Manage user access, profiles, permission sets, and data integrity.
- Drive automation using Flows and declarative tools to improve efficiency.
- Partner with Developers, Architects, and Business Stakeholders on enhancements and releases.
- Oversee sandbox management, deployments, and release cycles.
- Ensure platform performance, adoption, and continuous improvement.
- Create documentation, training materials, and conduct user enablement sessions.
- Support integrations with third-party systems and internal tools.
Requirements
- 6+ years of Salesforce Administration experience, with 1–2 years in a lead role.
- Strong hands-on expertise in Salesforce configuration, Flows, security, and data management.
- Experience supporting Sales, Service, and Delivery operations in an IT Services/Consulting environment.
- Proven ability to gather requirements and deliver business-ready solutions.
- Experience with AppExchange products and integrations.
- Strong understanding of release management and environment strategy.
- Excellent communication and stakeholder management skills.
- Salesforce Certifications such as Administrator, Advanced Administrator (preferred).
Nice to Have:
- Experience working in Agile/Scrum environments.
- Exposure to CPQ, Marketing Cloud, or Service Cloud Voice.
- Basic knowledge of Apex/LWC to collaborate effectively with developers.
Benefits
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global center's.
Work-Life Balance: Accellor prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Personal Accident Insurance, Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Disclaimer: -
Accellor is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic
Top Skills
What We Do
We believe that constant innovation is key to staying relevant and competitive. We exist to guide innovative companies like yours throughout the transformation journey and beyond, making your organization future-proof and future-ready.
Our work spans the breadth of your enterprise — from customers to employees and operations. We simplify and optimize internal and external processes and strengthen your business potential.
We don’t use a cookie-cutter approach. Before we offer solutions, we actively listen to your questions and concerns. We conscientiously evaluate your current environment, processes, and challenges to ensure we provide you with the right mix of solutions and services.
We are uniquely focused on delivering rapid business growth through services and technology solutions that evolve how our clients interact with their customers, employees and partners. We leverage best of breed Mobile, Machine Learning, and Cloud platforms to deliver results. Fast.
With over 200 highly motivated people in 5 countries, we bring a refreshingly honest, personal and effective approach to making things happen.
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