Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Lead Sales Operations Coordinator / Quotes Representative at Thermo Fisher Scientific, you'll contribute to operational excellence and enhance customer experience across our commercial teams. This position connects sales, customers, and internal departments, ensuring smooth coordination of sales processes, specifically quoting. You'll manage product and customer data, optimize processes, and provide essential support to drive business growth and customer satisfaction. Working with systems like Salesforce.com, Oracle CPQ and ERP platforms, you'll maintain data accuracy, handle pricing updates, and coordinate cross-functional activities to enable seamless product quoting. This role offers the opportunity to contribute to continuous improvement initiatives while supporting our mission of enabling customers to make the world healthier, cleaner, and safer.
REQUIREMENTS:
- Minimum High School Diploma. Bachelor's Degree preferred
- 1- years of sales operations, customer service, or related business operations experience preferred
- Advanced proficiency in Microsoft Office suite, particularly Excel for data analysis
- Demonstrated expertise with CRM systems (especially Salesforce.com) and ERP platforms
- Experience using AI/Automation tools to improve processes and drive efficiency
- Experience using analytics and visualization tools (e.g., Power BI, Excel Pivot) to generate business insights.
- Strong analytical and problem-solving abilities with attention to detail
- Experience with workflow automation or low-code platforms (e.g., Power Automate, Salesforce Flow, Oracle CPQ automation) or demonstrated aptitude for learning automation technologies considered as a plus
- Ability to analyze operational data and recommend process improvements based on measurable outcomes.
- Project management and process improvement skills
- Clear written and verbal communication abilities
- Experience in cross-functional collaboration and stakeholder management
- Ability to work independently and prioritize multiple tasks
- Customer service orientation with focus on quality
- Experience with data management and maintaining system accuracy
- Capability to handle customer inquiries and resolve escalations
- Proficiency in building and maintaining customer/product databases
- Ability to prepare and deliver business reviews and presentations
- Understanding of pricing structures and contract management
- Serve as a trusted business partner to Sales, Pricing, Marketing, and Customer Care by providing operational insights, identifying trends, recommending improvements, and driving initiatives that enhance commercial success and effectiveness
Skills Required
- High school diploma
- Bachelor's degree
- At least one year of sales operations, customer service, or related business operations experience
- Advanced proficiency in Microsoft Office, particularly Excel for data analysis
- Expertise with CRM systems, especially Salesforce.com, and ERP platforms
- Experience using AI and automation tools to improve processes
- Experience with analytics and visualization tools such as Power BI and Excel PivotTables
- Strong analytical and problem-solving abilities with attention to detail
- Experience with workflow automation or low-code platforms such as Power Automate, Salesforce Flow, or Oracle CPQ automation
- Ability to analyze operational data and recommend measurable process improvements
- Project management and process improvement skills
- Clear written and verbal communication abilities
- Experience with cross-functional collaboration and stakeholder management
- Ability to work independently and prioritize multiple tasks
- Customer service orientation focused on quality
- Experience managing data and maintaining system accuracy
- Ability to handle customer inquiries and resolve escalations
- Proficiency in building and maintaining customer and product databases
- Ability to prepare and deliver business reviews and presentations
- Understanding of pricing structures and contract management
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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