Lead Sales Associate

Lead Sales Associate 

Location: Rockford IL, Loves Park IL, Other locations as needed 
Pay: $16.50 per hour 
Job Type: Part-time
Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled 

Benefits: 

• Paid vacation, sick time, and holidays, prorated by scheduled hours 

• Optional voluntary life insurance 

• 403(b) retirement savings plan 

• Access to additional voluntary benefit options 

• Employer funded pension plan for eligible employees 

About the Role 

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations. 

What You’ll Do 

Sales & Operations 

• Support management with product sales and acquisition 

• Implement store opening and closing procedures 

• Handle banking and daily deposits 

• Execute strategies to meet product acquisition, production and sales goals   

• Manage product rotation process and inventory turnover 

Customer Experience & Store Maintenance 

• Create an enjoyable shopping experience with positive customer service skills 

• Handle customer complaints as needed 

• Support store maintenance and appearance 

• Maintain displays and floor layout plans 

• Identify ways to improve store appeal 

Leadership & Communication 

• Provide direction to staff in absence of management 

• Communicate effectively with store management regarding operations 

• Support implementation of policies and procedures 

• Document and report concerns in behavior or attitude 

• Assist others with basic register problem solving 

What We Offer 

• Opportunity to make a positive impact in your community 

• Professional development and growth opportunities 

• Supportive and mission-driven work environment 

• Comprehensive benefits package 

Training Provided 

• Paid training on register and store procedures 

• Ongoing coaching and support from store leadership 

• Opportunity to build retail and customer service skills 

• Professional development and growth opportunities 

Why Join Us 

• Mission-driven work that supports programs in your community 

• On-the-job training 

• Team-oriented environment 

• Employee Discount, Employee Assistance Program, and more! 

Qualifications- 

Required 

Education & Experience 

• High School Graduate or Equivalent 

• Retail experience required 

Skills & Abilities 

• Ability to speak, write and understand English for effective communication 

• Basic computer skills including Point of Sales System and payroll program 

• Proficient cash handling and accurate change-giving abilities 

• Strong customer service orientation 

Certifications 

• Valid Driver's License and personal transportation for bank runs 

• Must be able to pass a Motor Vehicle Record Search 

Physical Requirements 

• Regularly required to stand, use hands, handle, feel, hear, and talk 

• Frequently required to walk and reach with hands and arms 

• Occasionally required to climb, balance, stoop, kneel, or crouch 

• Must regularly lift and/or move up to 25 pounds 

• Specific vision abilities required: close vision, distance vision, and ability to adjust focus 

Work Environment 

• Store environment with quiet to moderate noise level 

• May be dusty and experience temperature fluctuations based on weather 

• May stand for extended periods 

Travel 

• May be required to travel to various locations for work or training 

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.