Description
The Lead Sales Associate is responsible for assisting the Resale Store Manager. The Lead Sales Associate performs the duties of the Sales Associate and acts in a lead capacity in the absence of the Store Manager.
Key Responsibilities:
• Create and maintain a positive, professional work environment
• Provide exceptional customer service
• Motivate sales staff to achieve net profitability goals
• Understand WINGS and Store policies and procedures
• Ensure consistent pricing with the other WINGS stores, per pricing from the Logistics Center
• Under the direction of the Manager, perform daily inspections of all store departments to ensure proper inventory replenishment
• Provide excellent communications within the store
• Ensure communications from Manager are delivered to all staff in a timely fashion
• Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer
• During weekly interaction inform Resale Store Manager of any problems or issues with staff and/or volunteers
• Complete, on a timely basis, all administrative work as assigned by Manager
• In the absence of the Manager, ensure staff and volunteers are supported and have the resources to perform their jobs
• Perform additional duties typically performed by the Store Manager in their absence
Requirements
• Two years of retail experience, which includes customer service
• Associates Degree preferred, but not required
• Bilingual preferred
• Professionalism: Strong and timely written and verbal communication skills
• Commitment to diversity, equity, and inclusion
• Excellent time management
• Excellent proactive planning
• Willing to report to work on short notice in the absence of proper store coverage
• Willing to work weekends and holidays as needed
• Patience in working with a diverse (volunteer and staff) workforce.
• Strong problem-solving abilities; ability to be decisive in unpredictable situations
• Good computer knowledge (Word, Excel, and retail applications)
• Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to: lifting up to 35 pounds using both hands/arms on a regular basis and standing for 8 hours.
Full-time Benefits
- 403b Retirement Plan
- 403b Employer Match
- Health Insurance
- Dental Insurance
- Paid Time Off
- Vision Insurance
- EAP
Skills Required
- Two years of retail experience, including customer service
- Associate's Degree
- Bilingual
- Strong written and verbal communication skills
- Commitment to diversity, equity, and inclusion
- Excellent time management
- Excellent proactive planning
- Willingness to report to work on short notice
- Willingness to work weekends and holidays as needed
- Patience working with a diverse volunteer and staff workforce
- Strong problem-solving abilities and decisiveness in unpredictable situations
- Good computer knowledge (Word, Excel, and retail applications)
- Ability to lift up to 35 pounds and stand for 8 hours
- Provide exceptional customer service
What We Do
WINGS Program, Inc. is Chicagoland's largest anti-domestic violence agency, providing housing, integrated services, education, and advocacy to end domestic violence for men, women, and children.
