The Role
Job Summary & Responsibilities
This employee provides leadership for the PAP Compliance Outreach CSR in matters relating to the servicing of customers.
- achieves call center and individual quality and productivity goals in accordance with established objectives
- manages individual projects while contributing to other operational initiatives outside of team responsibilities
JOB FUNCTIONS
- Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
- Focuses and maintains performance efforts of the team on current business goals
- Ensures that the team of Representatives is conducting their responsibilities in a professional and courteous manner
- Serves as a knowledgeable and productive part of the managerial team
- Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as
- Oversees training of new Representatives assigned to the team and provides refresher training as needed
- Identifies opportunities for process improvements
- Ensures activities support the organization in achieving targets
Education
- Graduate of an AMA approved respiratory program, Required
- High School Diploma or General Education Degree (GED), Required
- Bachelor's Degree, Preferred
Work Experience
- At least two years of related employment history, Required
Knowledge, Skills, and Abilities
- Must be computer literate
- work well individually and as team member
- In all states, CRTs and RRTs are qualified for this position
- Must function in fast-paced environment
Licenses and Certifications
- Registration or certification by the National Board for Respiratory Care (NBRC) and/or RN with respiratory care experience
- Current license from the state board, Required
- Current CPR certification, Required
- Will be required to obtain additional state licensing for states assigned
- Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
