Who We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
The Need
For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Lead, Revenue Systems & Processes.
The Lead, Revenue Systems & Process role will be responsible for building streamlined processes for the fundraising team and scalable systems architecture to support revenue growth and a great donor experience. This role reports to the Head of Strategic Partnerships Operations and will closely partner with the CRM applications team.
This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to Head of Strategic Partnerships Operations and is only available for candidates with the right to work in the US.
Responsibilities:
Strategy & Knowledge Development & Implementation
Proactively identify gaps or opportunity areas to create or optimize processes and systems to drive productivity, revenue growth, and scalability.
Consistently gather feedback from the fundraising team on their user experience and where we can optimize productivity.
Proactively streamline and enhance fundraising and cross functional collaboration processes.
Build a scalable revenue technology stack to align with fundraising strategy while optimizing for productivity and consistency of the fundraising team.
As business owner of the Revenue Technology stack, drive Salesforce.com and eco-system tools adoption and leverage of new features.
Own process and systems improvement roadmap and serve as the primary interface to the CRM applications team.
Initiate projects or enhancement requests, deliver systems requirements, and collaborate with CRM applications team for implementation.
Own revenue user testing, launch, and enablement plan.
Field requests, inquiries, and issues related to processes and systems.
Execute on mass data import, update requests, campaign management processes.
In collaboration with other stakeholders drive strong data hygiene by leading on revenue data governance policy, process, and automation efforts.
Policies and Procedures
Create and maintain revenue process and systems documentation and policies in IJM’s intranet site.
Training and Development
Deliver new hire onboarding and ongoing systems and process training to the fundraising team.
Documentation, Reporting & Data Management
Execute on mass data import, update requests, campaign management processes.
Clerical and Administration
Potential administration and support of CRM ecosystem tools like Cadencing.
Qualifications:
Undergraduate degree is required.
Master's degree is preferred.
3+ years in a process/systems analyst role.
Proven experience building and scaling processes & systems in growing non-profit or for-profit organizations.
Experience working in the technology sector is preferred.
You come with best practices instead of leading with a bespoke approach.
Deep expertise in Salesforce.com and ecosystem tools is required.
Salesforce.com administration experience required.
Experience administering Salesforce.com ecosystem tools like LinkedIn Navigator, Cadencing, and Marketing Automation tools preferred.
Strong collaboration and communication skills both written and oral.
Critical Qualities:
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building.
Experience and enjoyment working in a fast paced, high growth, dynamic environment.
Extremely self-driven and your desire to work at a high standard is infectious.
Think holistically and strategically while being able to roll up your sleeves and dive into the details.
High emotional intelligence, know how to work with different teams to inspire, drive accountability, and outcomes.
Application Process:
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.
*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
What does IJM have to offer?
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.
At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.
#LI
Top Skills
What We Do
International Justice Mission(IJM) is a global organization that protects people in poverty from violence. We have an expansive network of partners and work with local authorities in 18 countries to combat slavery, violence against women and children, and police abuse of power. IJM works to rescue and restore victims, hold perpetrators accountable, strengthen public justice systems and scale the demand for sustainable protection.
