Lead Receptionist

Job Title

Lead Receptionist

Job Description Summary

We are seeking a professional, proactive, and personable Lead Receptionist to be the face of our workplace, ensuring an exceptional experience for all visitors and colleagues. You’ll play a vital role in creating a polished, welcoming, and well-run office environment.

Job Description

Key Responsibilities

Front-of-House & Reception

• Deliver a consistently professional welcome to all guests, clients, and contractors.
• Act as the main point of contact for all front-of-house enquiries and support.
• Ensure a high standard of presentation and functionality in reception areas, meeting rooms, and visitor facilities.
• Manage visitor sign-in, security protocols, and access badges.
• Anticipate and respond to visitor needs to provide an outstanding experience.

Office Facilities & Collaboration Spaces

• Oversee refreshments, snacks, and meeting room readiness.
• Coordinate meeting room bookings, setups, and AV support.
• Ensure workspaces are reset and clean after use.
• Maintain strong relationships with internal teams and external vendors to ensure seamless delivery of services.

Safety, Security & Accessibility

• Champion health, safety, and access protocols across all front-of-house areas.
• Liaise with security regarding passes, ID badges, and safety measures.
• Provide or coordinate assistance in medical situations.
• Communicate site rules to guests and ensure compliance with visitor protocols.

Administration & Support

• Handle general office duties and provide ad-hoc support to the wider facilities team.
• Support internal events and respond quickly to requests from key stakeholders and leadership.
• Supervise and support reception colleagues to ensure consistent coverage and service levels.

What We Offer

• Free parking or complimentary shuttle service from local public transport links
• Subsidised breakfast and lunch options onsite
• On-site coffee and cake bar for daily treats
• Access to gym facilities to support your wellbeing
• Regular social events to help you connect with colleagues and enjoy a vibrant workplace culture

INCO: “Cushman & Wakefield”