Wells Fargo is seeking a Lead Quality Assurance Administrator to join the Writs & Levies Quality Control team.
In this role, you will:
- Support performance and overall effectiveness of team, as well as cross-group complex quality assurance and assess problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices
- Provide feedback and present ideas for improving or implementing processes and tools
- Perform or guide others on complex development of new concepts, techniques and standards that require planning, evaluation, and interpretation
- Independently prioritize work and provide day-to-day-work leadership and mentorship to team
- Lead or contribute to reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results
- Provide guidance and subject matter expertise to immediate team and functional are
- Coach lower level analysts on quality assurance, department operations, procedures and policies
- Monday - Friday 9:00 am - 6:00 pm PST
- Schedule subject to change based on business needs
- You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
- Training will be for 2-4 weeks. Training hours are 9:00 a.m. - 6:00 p.m. Monday - Friday (CST). You are required to attend the full duration of this paid 2-4 weeks of training.
- We're open from Monday - Friday, 9:00 am -6:00 pm (PST). Your regular work schedule will be based on business need and may include working weekend days and some holidays.
- 4+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Previous experience in legal order processing
- Experience with Writs of Garnishments & Levies processing
- Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments) and Hogan
- Leadership skills including coaching, training, and mentoring
- Ability to identify potential operational issues and legal risks
- Demonstrated experience in trend analysis and recommending appropriate changes to identify and address root cause
- Proven analytical skills and problem-solving skills
- Proven ability to drive risk and change management
- Ability to execute in a fast-paced, high demand environment while balancing multiple priorities
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Ability to achieve high production and quality standards
- Ability to read and interpret legal documents
- Ability to perform general operation processing works
- Solid knowledge and understanding of legal terms and processes
- Intermediate Microsoft Office Skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to interact with all levels of an organization
- This position offers a hybrid work schedule a/b work schedule
- Ability to work on-site at the posted work location
- Overtime is based on business need and volume of the department, could be required. This position is not eligible for Visa sponsorship
18 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 4+ years of quality assurance support experience, or equivalent combination of work experience, training, military experience, or education
- Previous experience in legal order processing
- Experience processing writs of garnishments and levies
- Experience with Wells Fargo systems such as 1LLG and Hogan
- Leadership skills including coaching, training, and mentoring
- Ability to identify operational issues and legal risks
- Experience with trend analysis and recommending root-cause improvements
- Analytical and problem-solving skills
- Risk and change management experience
- Ability to manage multiple priorities in a fast-paced environment
- Ability to make timely, independent judgment decisions
- Ability to achieve production and quality standards
- Ability to read and interpret legal documents
- Ability to perform general operations processing
- Knowledge of legal terms and processes
- Intermediate Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to interact with all organizational levels
- Ability to work on-site at the posted work location
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day one with comprehensive medical, dental, and vision options, and the company subsidizes a substantial share of premiums for U.S. employees (varying by compensation band).
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Retirement Support — A robust 401(k) program includes an employer match for eligible employees, with specifics laid out in plan materials and filings.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for eligible primary caregivers, alongside fertility coverage, adoption/surrogacy reimbursement, and lactation support.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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