The Role
Lead QA Engineer responsible for ensuring quality in AI systems, coordinating testing strategies, and collaborating across teams in a fast-paced environment.
Summary Generated by Built In
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We’re actively looking for a passionate QA Engineer to join our team, someone who loves ensuring the quality of GenerativeAgent systems. You will drive end-to-end quality initiatives, from test planning and regression in production, collaborating closely with engineering, research, and product teams to deliver best-in-class AI experiences. This role is ideal for someone who thrives in a fast-moving, innovative environment and has a strong curiosity for generative AI technologies.
What you'll do
- Assuring the quality of complex AI systems, particularly those leveraging large language models, RAG workflows, and advanced generative agents.
- Write, design, maintain and execute test scenarios and test ideas.
- Prepare test reports and report bugs.
- Work with QA leadership to build company testing strategies.
- Detect and coordinate tasks for internal processes improvements.
- Represent QA in meetings and call out QA needs.
- Collaborate with development, product, and other areas to understand requirements and remove ambiguities.
- Coordinate testing strategies with Core and Optimization engineering teams
- Collaborate with automation testers on acceptance tests and tools. If you’re new to this, we provide in-house training to get you started with our automation frameworks and tech stack
What you'll need
- 7+ years working in QA at a software company.
- Experience working with AI systems.
- Skills to work on test strategy and formulating new processes.
- Ability to assess and strategize on project and system architecture.
- Worked on projects from the scratch and throughout the development lifecycle.
- Strong analytical and communication skills.
- Experience coordinating and owning multiple large/complex scale projects.
- Exposure to dynamic and multitasking working environments.
- Experience and ability to diagnose bugs through backend and API, and parsing application logs.
- Experience working in a SaaS product, in particular, one centered around customer service.
What we'd like to see
- Test Automation experience (Webdriver, Cypress, Postman, or similar tools).
- Working in a start-up environment.
- Exploratory Testing practice.
- Experience in Kafka / Data infrastructure testing.
- Basic programming knowledge (Python, Ruby, Java, etc).
Benefits
- Competitive compensation
- Stock options
- ICICI Lombard General Insurance LTD
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-SL1 #LI-Hybrid
Top Skills
Cypress
Java
Kafka
Postman
Python
Ruby
Webdriver
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
