At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As the Lead QA architect, you will lead the quality assurance efforts for NiCE’s critical product suite, ensuring the highest standards of quality and reliability. This role focuses on driving quality and automation strategies, implementing shift-left practices, defining and tracking quality metrics, mentoring QA leads, promoting a culture of quality and excellence and deriving the roadmap for continuous improvement.
How will you make an impact?
- Serve as the quality leader for an entire domain and be accountable for the product quality
- Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership
- Continuously analyze and challenge existing testing coverage
- Plan, develop, and execute test strategy across domain
- Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence
- Implement and evolve QA processes to get effective test signals and scale testing efforts across our services
- Partner with engineering and DevOps teams to leverage automation for scalable solutions to prevent regressions and ensure the reliability of product
- Plan and lead NFR testing
- Define guidelines and best practices for our automation and manual testing procedures
- Coordinate cross organizations/cross-region testing activities
Have you got what it takes?
- 5 years QA leadership experience: Team leader/Manager
- Minimum 5 years of experience as a QA engineer with at least 4 years of automation experience
- Extensive experience designing tests for an enterprise SW solution
- Leadership, coordination abilities and ability to influence without authority
- Ability to define QA processes across development groups
- Hands-on experience with CI/CD and Test-Driven Development
- Excellent communication skills (written and verbal) and interpersonal skills
- Experience with full software development lifecycle using Agile Development processes
- Superior analytical and problem-solving abilities
- Strong self-motivation; Excellent work ethic, dependable and responsible
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 5 years QA leadership experience
- Minimum 5 years of experience as a QA engineer
- At least 4 years of automation experience
- Extensive experience designing tests for an enterprise SW solution
- Hands-on experience with CI/CD and Test-Driven Development
- Excellent communication skills (written and verbal)
- Experience with full software development lifecycle using Agile Development processes
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
