Lead of QA and Operational Risk

Amartha is a technology company focused on creating shared prosperity by developing digital financial solutions for the grassroots economy. Founded in 2010 as a microfinance institution, Amartha connects rural, women-led micro-enterprises with affordable capital. Amartha is expanding as a tech company, building a microfinance ecosystem that connects to the growing digital economy through capital, investment, and payment services. By boosting the competitiveness of micro and small entrepreneurs, Amartha empowers women-led MSMEs, creates jobs, and fosters inclusive economic growth.

About The Team

Amartha is actively expanding its risk management team. As part of our commitment to delivering exceptional customer experiences and maintaining the highest standards of service, we are looking for an Operational Risk & QA professional. In this role, you will be tasked with identifying, assessing, mitigating, and monitoring operational risks across our business processes while ensuring quality assurance in our operations.

Key Responsibilities:

• Conduct risk assessments and develop risk mitigation strategies
• Monitor and report on risk levels and trends, ensuring compliance with regulatory requirements
• Perform quality assurance checks and audits on operational processes
• Collaborate with various departments to implement best practices for risk management and quality assurance
• Provide training and guidance to staff on compliance and quality standards
• Document risk management strategies and quality assurance processes

• Bachelor's degree in Business Administration, Finance, or related field
• Minimum of 5 years of experience in risk management, operational risk, or quality assurance within the financial services industry
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to work collaboratively in a fast-paced environment
• Knowledge of regulatory requirements and risk management frameworks
• Strong attention to detail and commitment to quality

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.